Pre-filled in form is frequently blank.

Forum|Forum|1 year ago
March 6, 2025
2 replies
459 views

Sometimes when I get an email with a pdf that has some fill-in fields completed, I can open it and view the data on my iPhone, BUT NOT on my desktop PC when it opens using Acrobat Reader. The fill-in fields are blank. Anybody know why?

Tom@NautHomeTN.net

S

shaktikeshri

Adobe Employee

Hi @TomGJ3

Sorry for the trouble. Will it be possible to share the sample PDF file which is causing problem. Are you trying to open from email directly or have saved to your disk before opening?

Thanks,

Shakti K

MikelKlink

Participating Frequently

That's hard to tell. It could be hybrid form PDFs (i.e. PDFs with both an AcroForm form definition and a XFA form defintion) with the fill-ins only applied to the AcroForm part. In this case desktop Acrobat displays the XFA information while most other viewers will display the AcroForm information. But that's just one possibility...

T

TomGJ3Author

Participant

Thanks for your reply, but unfortunately, that's way over my head. Is there a way to set Acrobat to display using the AcroForm information? If not as a permanenet setting, maybe only as needed?

MikelKlink

Participating Frequently

I'm not aware of a way to do so with Acrobat alone. Also, as mentioned this is but one possible reason. Without the file itself, it is hard to tell.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded