Preview Handler Surrogate Host prevhost.exe error

Forum|Forum|3 years ago
December 13, 2022
1 reply
5969 views

Hi,

I'm getting a prevhost.exe whenever i'm closing windows explorer.

It basically says in french : "The instruction at 0x00000 referenced memory at 0x0000. Memory state can't be read".

I'm using the latest version of Acrobat Reader 64bit. Also I did a sfc /scannow in windows cmd and everything was normal.

Thank you for your help,

Lucas.

This topic has been closed for replies.

S_S

Community Manager

Hi @27555911,

Hope you are doing well. Sorry for your experience with Acrobat Reader.

Would you mind sharing the scenario when you experience the error pop-up? Does it show up when trying to double-click on a PDF to open through Acrobat Reader or simply trying to open the application?

You may try the steps mentioned in the given link and check if it helps: Troubleshoot errors, freezes | Adobe Reader | Windows

Look forward to hearing from you.

-Souvik.

A

Anonymous

Hi Souvik,

The error happens when I close the windows file explorer while I was previewing a .pdf file using adobe pdf preview handler. This is the only case where the pop-up happens. I followed the steps of the link you sent, so far the error still comes up.

Thank you,

Lucas

S_S

Community Manager

Hi @27555911,

Would you mind checking the steps given in the below thread which has answers to a question similar to yours: Solved: Acrobat Reader application error: "The memory coul

-Souvik

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