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chrisl73164805
Participant
November 16, 2016
Question

Preview Pane prevents deletion on network PDF's

  • November 16, 2016
  • 3 replies
  • 6529 views

Hi,

All versions of Adobe with Windows 10 (DC, 11, 10, 9) when having the preview pane enabled prevents deletion because it is being used by explorer/preview host. This only happens on network files and not on local files. We know we can workaround by disabling preview pane, but we cannot expect our users to have to do that for every file they need to delete. Is there a solution to this issue?

We have tried repair, reinstall, different machine. They are all the same. Is it possibly a Windows update that has caused this issue?

Thanks

James.

This topic has been closed for replies.

3 replies

F
ftadmadu
Participant
August 17, 2018

Just wanted to add my two cents to the conversation.

Experiencing the same problem as thread opener. Unable to delete PDF Files if Adobe Reader DC is set as Default Preview Handler. Affects only files that are on a network path.

OS: Server 2016 Standard, Datacenter

Build: 14393

Adobe Reader DC Version: 18.011.20058

Network folder hosting OS: Server 2008 R2 Standard, Server 2016 Standard, Datacenter

As tested the file cannot be removed if preview pane is activated and adobe reader DC is the default pdf preview handler and/or set as default program to open *.pdf. This applies only to files that are on a network share. Tests have shown inconsistent problems if a file is residing on a local path - sometimes there are even here problems so that a file cannot be deleted, which has been a rare case.

Double check: On a Windows Server 2008R2 Standard that is using the same Adobe Reader DC version and has everything set the same. On this OS it is possible to delete the file.

Tripple check: Using Server 2016 Standard to delete file residing on Server 2016 standard with Adobe Reader DC in above mentioned version. Not possible to delete file from unc path. If the file resides local it's possible to delete.

Quadruple check: Uninstalled Adobe Reader DC. Installed Foxit PDF Reader on Server 2016 Standard, set as default program and preview handler. Test -> it's possible to delete PDF's open in preview pane from a unc path. Installed Adobe Reader DC again, set as default program to open PDF. Foxit still remains preview handler. As long foxit remains the preview handler i can delete the pdf's that are on a unc path.

Extra check: On my Windows 10 client I can always delete files that are on a unc path and have not yet experienced trouble.

Conclusion: This problem persists and is still not addressed or taken care of by Adobe. Unfortunately there is no workaround that I've found on that topic  from Adobe.

    ~graffiti
    ~graffiti
    Legend
    November 16, 2016

    Not sure anything can be done. At least not from the application (Adobe Reader) end. We have the exact same problem with Microsoft documents so it isn't particularly a Reader specific problem.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 16, 2016

    Hi Chrisl73164805,

    There isn't any troubleshooting for this, the only thing that would suggest you to check to see if that helps is-

    • Open pdf document > Edit > Preferences
    • And see whether PDF thumbnail previews in windows explorer are enabled or disabled?

    Regards,

    Akanchha

    C
    chrisl73164805Author
    Participant
    November 17, 2016

    No luck I am afraid! Any other suggestions? If not, can you direct me to someone to issue a bug report.

    Thanks

    James.

    ~graffiti
    ~graffiti
    Legend
    November 17, 2016

    You can file a bug report with Adobe here: Feature Request/Bug Report Form

    I'm not sure what it will help since it isn't an Adobe specific issue but you can still file it.

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