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Forum|Forum|6 years ago
October 29, 2019
6 replies
941 views

I cannot get Adobe Reader to print documents now. They don't even go to the queue of my printer. WTF???

This topic has been closed for replies.

swapnilsrivastava

Community Manager

Hello Lisa,

Thanks for reporting the issue.

Please can you share few details regarding the issue, which you're facing:

Adobe Reader/Acrobat version you're currently using.
Printer/Driver currently in-use
OS version
Is the issue reproducible on all PDF files, or on a single file. (If possible, Please share the PDF file)

We suggest to use the latest Adobe Reader's version. One can download from : https://get.adobe.com/reader/

Regards,

Swapnil Srivastava

[Email removed by Mod]

A

Anonymous

I tried printing a PDF today for the first time in a long time

Adobe Reader DC 2019.021.20061

Windows 10 Pro Version 1909 OS Build 18363.535

Multiple PDF files, some that I successfully printed earlier this year so it has NOTHING to do with the PDF file itself, for example I tried to print https://smartpilot.ca/images/tp2228e_1.pdf, I previously printed this with no issues in an older version of Acrobat Reader, in this version of Acrobat the Print Dialog box opens, then when I click "Print" NOTHING happens.

Multiple printers, the two most recent were "Canon MF741C/743C UFR II" and I even tried PrimoPDF (a software printer used for creating PDF files) so it is NOT printer driver related

NOTHING shows up in the print queue on Windows

NOTHING shows up in the printer logs

NOTHING tries to communicate with the printer (I used Wireshark to verify what traffic was being sent)

The PDF files do not have any security to limit printing.

Other Windows software (Word, Excel, OpenOffice Writer, OpenOffice Calc) all print fine.

You broke Acrobat Reader DC. Please fix it.

A

Anonymous

I have the same issue. I was able to temporarily get past my hurdle by opening the PDF in chrome and printing that way.

The behavior is the same as what was documented in 2018 (https://helpx.adobe.com/acrobat/kb/nothing-happens-click-printer-properties.html).

I just recently updated to version 19.021.20049

I am printing documents stored on my local machine.

Printing in all other applications work fine except from this computer (Windows 7)

I am able to print successfully to the same printer from a Windows 10 machine

S

SSchuebel__

Participant

Same here.

We cannot print pdf files with Acrobat Reader. Seems to be a software problem.

Any news on this topic?

A

Anonymous

Same for me on Win7 as well as on Win8.1.

G

Guy8

Participant

I saw this today with 2 different computers, both were running Windows 7.

The print jobs wouldn't go to the queue. They just dissappeared. I checked the windows program log files and they didn't show any errors, as a work around I installed Foxit PDF reader on both machines and it printed without issue

L

LauraT04

Participant

Guy8, Thank you for the suggestion. My computer is also running Windows 7, while most of the other computers are running Windows 10. I don't know if that is the issue because we have the newest server OS and it was not working on that machine either. I was using my PDFelement software to work around this issue, but it's much slower than adobe reader to start. I installed Foxit Reader and it's a little bit faster. Hopefully Adobe will have a resolution soon. Thanks again!

L

LauraT04

Participant

I am having the same issue. It just started today. I am using version 19.021.20049. It is not a printer or pdf issue. I can print pdf files in other programs. It doesn't matter if I try to print a pdf file already saved to my computer or if I try to print a pdf file by opening the file in my email application. I have tried to unistall, restart, install, restart, and still nothing. It was fixed for about 1 hour after I installed the update from Oct. 24th, but suddenly it will not print again. Nothing is going into my print queue and when I am on the print screen, the properties button does not work. I am not receiving any error messages.

Amal.

Community Manager

Hi Lisa,

We are sorry for the experience you had. Would you mind sharing some more information for a better understanding:
- Is the file Stored locally on your computer or is it on a shared network?
-Are you getting any error message/code? Could you please share the screenshot of the same.
-What is the version of the Adobe Acrobat Reader DC? To check the version of the application use the link https://helpx.adobe.com/acrobat/kb/identify-product-version.html
Also, check for any missing update and try updating the application to the latest version 19.21.20049 released on 24th Oct 2019. For more details please use the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Also, please try the troubleshooting steps provided in the link https://helpx.adobe.com/in/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Let us know if that helps.

Regards

Amal

L

lisa-6317Author

Participant

I've spent too much time on this today. Had someone from Adobe log in to my computer. Saw everything that happened, told me to go to the community and ask for help because it's a free download. I've uninstalled/reinstalled, changed passwords, logged in on different browsers, changed users. Everything prints except for PDFs. I'm kind of over it today. Maybe it'll miraculously work tomorrow. it worked yesterday.

A

Anonymous

it's the same for us ! What can we do ?? (Our version of adobe acrobat reader is 2019.021.20049)

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