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D
DSF2
Participant
January 21, 2020
Answered

Print Difficulties

  • January 21, 2020
  • 2 replies
  • 904 views

I am simply trying to print a PDF document and I receive a error message: "Unable to convert PostScript file".  I have never had problems in the past when I print PDF files. Suggestions?

 

 

This topic has been closed for replies.
Correct answer Amal.

Hi there 

 

We are sorry for the trouble. AS described you are getting the error: Unable to convert PostScript file

 

We need some more information for a better understanding. 

 

  • What is the version of the Adobe Acrobat / Reader DC installed? To check the version of the application please use the help article: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
    Make sure you have the latest version 19.21.20061 installed. Go to Help > Check for Updates. You may also use the help article:https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html for more information.
  • Please try to print as an image and see if that works for you. Go to Print > Advanced > Print as image.
  • Also, please check for the printer driver and firmware updates, try updating them. If it still doesn't work please try to remove the printer driver and firmware and try reinstalling them.

 

Let us know how it goes

 

Regards

Amal

2 replies

A
Anonymous
June 26, 2020

I had this same exact issue today.  Suddenlly after printing several documents this morning, it stopped working.

The only thing I can think of, I downloaded a FAX software from the APPS store to send a Fax.  That's when it stopped working.   I  changed the Print as Image Setting, and now it seems to be fine.  Thanks for the help!

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
January 21, 2020

Hi there 

 

We are sorry for the trouble. AS described you are getting the error: Unable to convert PostScript file

 

We need some more information for a better understanding. 

 

  • What is the version of the Adobe Acrobat / Reader DC installed? To check the version of the application please use the help article: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
    Make sure you have the latest version 19.21.20061 installed. Go to Help > Check for Updates. You may also use the help article:https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html for more information.
  • Please try to print as an image and see if that works for you. Go to Print > Advanced > Print as image.
  • Also, please check for the printer driver and firmware updates, try updating them. If it still doesn't work please try to remove the printer driver and firmware and try reinstalling them.

 

Let us know how it goes

 

Regards

Amal

    D
    DSF2Author
    Participant
    January 21, 2020

    Problem solved by checking "Print as Image" -- thanks

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 22, 2020

    Hey there 

     

    We are glad to hear that the issue got fixed.

     

    Feel free to contact us for any further assistance required in the future.

     

    Regards

    Amal

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