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E
eweneek1
Participant
January 18, 2019
Answered

Print Problems

  • January 18, 2019
  • 1 reply
  • 715 views

Have 2 iMac Computers, both Retina 4K, 21.5-inch, 2017.  Both running MacOS Mojave 10.14.2.  Both running Adobe Acrobat Reader DC verision 2019.010.20069. Both using the same network printers HP Color LaserJet M452dw, and a HP LaserJet 400 M401n2.

When I open a PDF and try to print to either printer, the top portion of the PDF prints, but a portion on the bottom does not and has a lot of empty square boxes  mixed in with some text.

If I email the PDF to the other computer, open it, I can print with no problem.

Removed the Reader app and reinstalled and the problem is not resolved.

I did notice each computer does have different settings in the Adobe advanced print  setup dialog box.  The computer that prints correctly has Language Level 3, and the computer not printing correctly is Language Level 2 which I am unable to change.

Here is a screenshot of the corrupted print.

    This topic has been closed for replies.
    Correct answer eweneek1

    Resolved myself.  On the one computer not printing correctly, I deleted the both printers and then reinstalled them using the shared network printers.  Now everything prints correctly.

    1 reply

    E
    eweneek1AuthorCorrect answer
    Participant
    January 28, 2019

    Resolved myself.  On the one computer not printing correctly, I deleted the both printers and then reinstalled them using the shared network printers.  Now everything prints correctly.

    T
    Tariq Dar
    Legend
    February 22, 2019

    Hi eweneek1,

    Thank you for sharing your findings.

    Will surely help others who will be visiting this discussion.

    -Tariq Dar

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