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kathleen1318
Participant
April 18, 2017
Question

Printer jams when trying to print PDF documents.

  • April 18, 2017
  • 1 reply
  • 2834 views

Every time I try to print a PDF attachment to an email, my printer (Epson Work Force 610) jams.  I have no problems printing Word document or spread sheet attachments. Epson referred me to Adobe Acrobat, but they have no phone support.

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    April 18, 2017

    Hi Kathleen1318,

    I assume, there might be a problem with the printer driver. Have you updated it recently?

    You may refer to the help document Troubleshoot PDF printing in Acrobat and Reader  and follow the troubleshooting steps suggested.

    Let us know if it still doesn't work.

    Regards,

    Akanchha

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