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M
Miro0102-SVK-
Participant
September 23, 2020
Question

Printer prints text with shadow

  • September 23, 2020
  • 2 replies
  • 10686 views

I have a problem when printing text in PDF format. The printed text has a shadow behind the letters, although the text on screen monitor looks clear without shadow.

    This topic has been closed for replies.

    2 replies

    R
    Rick31001250z7jt
    Participant
    July 11, 2023

    I have the same problem too but interestingly when I print on my Canon TS6420a it has the shadow, (which only started here recently, within 2 weeks) but when I print on an HP envy 6000 there is no shadow, prints perfect, color and black text. I did resets, updates, alignment, cleaning on the Canon. 

    Amal.
    Amal.
    Legend
    September 23, 2020

    Hi Miro

     

    We are sorry for the trouble. As described the PDF is getting printed with shadow

     

    We need some more information for a better understanding:

     

    1. Is this a behavior with a particular PDF file or with all the PDFs that you print? Please try with a different file and check.
    2. What is the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20043 installed. Go to Help > Check for Updates.
    3. If the file is stored on a shared network/drive please download the file to your computer locally and then try again to print.
    4. Please try to print as image and see if that makes any difference. Go to Print > Advanced > Print As Image
    5. Also, please try to turn off the protected mode for testing (Windows Only) and see if that helps. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced security > Click OK and Reboot the computer.
      Note: Turning off the security may possess security risks, please turn on the security after testing.

     

    Keep us posted with the results.

     

    Regards

    Amal

    M
    Miro0102-SVK-Author
    Participant
    September 23, 2020

    1. The problem is with all PDFs

    2. I am using the latest version (20.012.20043)

    3. All files are in my computer (HDD)

    4. Print as image does not solve the problem

    5. Turning off protected mode doe not solve the problem

    Amal.
    Amal.
    Legend
    September 28, 2020

    Hi there,

     

    We are sorry to hear that. A new optional update version 20.12.20048 is now available for Acrobat/Reader DC. Please try to update the application from the help menu > check for updates.

     

    Also, for testing purposes, please try to open the PDF in a web browser (Chrome) and then try to print from there and check for the issue.

     

    Let us know how it goes.

     

    Regards

    Amal

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