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Participating Frequently
November 2, 2022
Question

Printing bug with Version 2022.003.20263 of Acrobat Reader

  • November 2, 2022
  • 1 reply
  • 3183 views

The attached pdf file (main.pdf) does not print properly using Adobe Acrobat Reader (version in subject line) under Windows 11 and Windows 10 (both desktops), but surprisingly, it is printed properly on my laptop running Windows 10. While the file is displayed on screen ok, when printed extra (or not enough) vertical space is inserted, messing up the page formatting. In this simple example the footnote and the page number appears in the middle of the page instead of at the bottom.

Given the fact that the problem does not appear on my laptop, I suspect there might be some clash between the latest version of Adobe Reader and Windows PDF printer drivers.

The file prints without problems under iOS (iPhone), MacOS (Mac Mini), and Linux (Ubuntu). It also prints without problems under Windows using a browser (Edge or Google Chrome), or using another PDF Reader like Slim PDF Reader 2.0.

This topic has been closed for replies.

1 reply

DominickSAuthor
Participating Frequently
November 30, 2022

What is the point of this forum if obvious bugs are ignored?

Adobe invented PDF, yet Acrobat reader is the ONLY app that fails to print

this simple PDF file correctly under Windows 11. Even free apss like

Slim PDF Reader 2.0 do not have problems.

DominickSAuthor
Participating Frequently
November 30, 2022

Is there another way to report bugs?

AkanchhaS8194121
Legend
December 1, 2022

Hi @DominickS 

 

We apologize for the delay in response.

Thanks for highlighting this issue. To further investigate this, please share the following details:

1- Screenshot of the Print dialog to check the current settings

2- Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  share them by uploading to cloud storage (any)

 Procmon Logs:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Meanwhile,

1- Update your printer drivers and firmware

2- Install the latest/pending windows update

 

Thanks,

Akanchha