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Answered

Printing from Adobe Reader DC after Win10 Anniv. update prints streaks

Forum|Forum|9 years ago
August 7, 2016
16 replies
15130 views

Hello,

I updated to Windows 10 Anniversary update today (on 4 computers), and I noticed that when I try to print some pdf documents (both to my HP printer and Microsoft print to pdf) from all four computers that instead of text all I get are black streaks. It worked fine before the update (I printed this same doc yesterday) and it prints the same from all four computers to two different printers (well, one printer, one pdf printer). I uninstalled Reader DC and downloaded a fresh copy and installed it. I also uninstalled the HP printer driver (though the fact that it prints the same to the pdf printer tells me that its not the printer driver). I would appreciate any assistance.

I have attached a print screen of the original pdf and of the printed version.

This topic has been closed for replies.

Correct answer Adorobat

Hi All,

Sorry for the inconvenience caused to you. We thank you for your patience and support on this.

The issue is still under investigation and we are working on the fix. Since the issue appeared to start occurring after Windows 10 update, the fix might require some changes from Microsoft and it might take some time.

For now, the team has identified a workaround for this issue “black streaks while printing.”

Here’s the KB article: Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

Thank You,

Shivam

G

gregd122470

Participant

After re-installing DC the problem returned with printing streaks, I applied the registry fix and it's now printing correctly, glad I have a limited amount of machines with this issue.

Adorobat

Correct answer

Community Manager

Hi All,

Sorry for the inconvenience caused to you. We thank you for your patience and support on this.

The issue is still under investigation and we are working on the fix. Since the issue appeared to start occurring after Windows 10 update, the fix might require some changes from Microsoft and it might take some time.

For now, the team has identified a workaround for this issue “black streaks while printing.”

Here’s the KB article: Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

Thank You,

Shivam

S

shifflav

Participant

Thank you for the registry fix. It worked for me right away.

Since it's a simple registry change, I'm assuming that you will build it into an Adobe Reader update so everyone can benefit from it and not have to mess with the registry.

R1k1G

Participant

Hey, Adobe guys, can you give us some feedback? Seems like in a short time no user will be able to use THE Reader!!!

S

shifflav

Participant

I downloaded Fox-it Reader and it is printing the problem PDFs just fine. Apparently, it's an Adobe problem...or Fox-It knows how to put out updates in a timely manner.

I was also pleased to see that Fox-It allows me to zoom in and out by holding down the CTRL key and rolling the mouse wheel...a feature that Adobe Reader *used* to have, but removed for some asinine reason.

Q

Quietus1

Participant

RE shifflav: That's strange. I tried downloading Foxit for my customers and it had the same problem Adobe did. I wonder what the cause for our different experience is?

R1k1G

Participant

Seems like the problem is spreading together with the Anniversary Update and we still don't have a real fix!

Please, Adobe, proceed urgently, otherwise we will be forced to migrate to other softwares. All of our PCs are now affected...

Q

Quietus1

Participant

Unfortunately, unless said migration comes with a wipe/reinstall of your computers, you might be out of luck. Once the problem started, switching to another PDF viewer (foxit) didn't help. The only workaround that works that I have found is as follows...

1. If you are dealing with forms printed out via a laser printer, as others have mentioned Print as Image works.

2. If you are printing via a dot matrix printer like an Epson or Okidata (for printing onto carbon copy forms like Installment Contracts and such) you need to revert to adobe 11. You can get it here: https://www.adobe.com/support/downloads/thankyou.jsp?fileID=5519&ftpID=5507.

Note: Do NOT turn on the Print as Image option for your dot matrix printer if #2 applies to you, it will totally jack up your printing.

G

gimbal

Participant

Adobe Staff - can you please give us a time estimate on a fix for this? We depend heavily on your software, but will be forced to find an alternative unless you can provide a fix. At very least, please communicate what the issue is and when it might be resolved? thank you.

B

brettp74456765

Participant

I am having this same issue as well. Any update?

S

shifflav

Participant

What's going on Adobe? This thread has been active for nearly two months! Really?

J

johnk77760182

Participant

Running Windows 10, Build 10586.589 - Pre anniversary update.

Adobe Reader 2105.017.20053 has given similar results on occasions, namely streaks. I notice this some time back when printed tax returns from TurboTax. Other problems I have encountered have been partial printing of some fields or some fields not printed. These are interactive text boxes.

I uninstalled Adobe DC 20053. Then I installed Adobe 20050, but got error messages saying that a later version of Adobe was already installed. This failed several times.

I then used the off-line installer to install Adobe Reader XI which seems to have resolved the problems.

Q

Quietus1

Participant

Sequence of events.

1. My customers call me saying none of our forms print out correctly now.

2. Tried rolling them back to Adobe XI, no luck. Note that this was the version I was using at the time and not having a problem.

3. Tried Foxit, same problem.

4. Installed current version of Acrobat DC on my computer. I now have the problem.

5. Uninstalled DC and reinstalled XI. I STILL have the problem.

So DC must overwrite some system file that handles PDF rendering (might not be the right word for it). Anyone know what this file might be and how to restore it?

Adorobat

Community Manager

Hi Brian-007 , gregd122470 ,

We are aware of the issue and looking into it, will update you with the progress.

Thank You for your patience.

G

gimbal

Participant

Dear Adobe Staff, I can confirm the same results as shown in multiple posts on this forum. Our new (6-month old) PC with Windows 10 Pro and Adobe Reader DC was able to print PDFs properly to our HP Enterprise M651 for 6 months until a recent (automatic) software update. I'm not sure which updates, but I assume the Windows 10 Anniversary one. Since then ALL PDFs appear fine on screen but when printed look like they are "redacted" with thick black lines covering all text from the right margin streaking to the left.

I tried all of the following with no success:

- setting Reader DC's "compatibility mode" to Windows 7 - still black lines

- uninstalling Reader DC and installing Reader XI - still black lines

- downloading and installing a new copy of Reader DC - still black lines

All PDFs (and the same PDFs) do print properly from:

- the Windows 10 computer using just the Edge Browser (not Reader)

- a Windows 7 computer with Reader XI and Reader DC

A month is a long time for this issue to stay unresolved - we do a lot of printing for legal purposes and this has us looking for alternatives to Adobe software for the future... any news?

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