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Cipesupp
Participant
October 8, 2018
Answered

Printing issue with DC 2019

  • October 8, 2018
  • 1 reply
  • 768 views

Hello,

We noticed that since we updated Adobe to 2019.008.20071 version, we are getting issues with HP OfficeJet Pro X476dw printers. We have 2 of them and a dozen of 477dw. No issue found on 477 but on 476's, either the pdf file prints totally blank either a huge part of the file is missing on the printed page.

We never had this issue before this update. Is this global? Is there any workaround ? The printer has up to date drivers and firmware.

    This topic has been closed for replies.
    Correct answer Vishal@PDF

    Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -Vishal

    1 reply

    Vishal@PDFCorrect answer
    Adobe Employee
    October 8, 2018

    Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -Vishal

    Cipesupp
    CipesuppAuthor
    Participant
    October 8, 2018

    Thank you, I installed the update on the impacted computers and it's working again.