Printing "locked" at half-page reduction

if you are unwilling or unable to install the GPD (or just hate it like i do) there is an alternative but you need the full version of acrobat, not reader.

1. go document->rotate pages->rotate pages 180 degres (only rotate 1st page)

2. save the document (DO NOT CLOSE THE PDF)
3. rotate the page again but do not save

4. print

this worked for me before i found this thread. i was only revieveing the error on PDFs created from 64bit systems and only with PDFs created from adobe, not alternate PDF creators as stated above.

i however, am still going to try and find something better with the actual print driver, because i cant stand the GPD.

UPDATE:

I am using a Docucolor 242 w/ a firey controller. there are 2 drivers for my printer, one WITH the fiery, and one without. i installed the GPD, then switched it back to the driver with the firey support and VOILA. everything works like a charm.

for everyone who hates the GPD, i would reccomend installing the GPD, then switching it back to you're old driver. (unless you like the GPD) and see if that'll work. the GPD might leave some updated DLLs or something in there that fix the bug.

Message was edited by: rogerrabbitprinter

Ok,

I had the same issue, and the fix was sooooooooooo easy.... but it cost me the $25.00 to call Xerox to figure it out

Needless to say it should be on the Xerox support site... because it they told me this I could have easilydumper the 8500 driver in place of the global print ps driver.

Anyway here is what was happening... just like you guys, I'd open an acrobat / pdf file  and everything was getting rotated and pushed to half the page .....

I did uninstalls, reinstalls, etc.etc.......

Ok, here's what you do install the GLOBAL PRINT DRIVER

For a 64bit windows machine and a phaser 8500DN the file is : http://www.support.xerox.com/support/global-printer-driver/file-download/enus.html?operatingSystem=win7x64&fileLanguage=en&contentId=111410&from=downloads&viewArchived=false

However since its a global print driver it should work for all Xerox printers.... however if your a 32bit system, just find the global print driver for 32 bit machines... anyway

IMPORTANT : REMEMBER THE NAME OF THE FILE YOU JUST DOWNLOADED

Then, you go to

• DEVICE AND PRINTERS
• RIGHT CLICK THE 8500 THAT ISNT PRINTING PROPERLY
• CHOOSE PRINTER PROPTERIES - THE ONE IN THE MIDDLE OF THE OPTIONS - DO NOT CHOOSE PROPERTIES - CHOOSE PRINTER PROPERTIES
• CHOOSE THE ADVANCED TAB
• CHOOSE NEW DRIVER
• ON THE FIRST WINDOW CLICK NEXT
• NOW... ON THE 2ND WINDOW INSTEAD OF SCROLLING THRU THE LIST CHOOSE "HAVE DISK"
• BROWSE TO YOUR C DRIVE - AND THERE SHOULD BE A XEROX FOLDER - OPEN THE FOLDER WHERE THE GLOBAL POSTSCRIPT FILE IS
• CHOOSE THAT AS YOUR DRIVER
• CLICK APPLY AND OK

** Side note, close all other files... when I 1st did this I had acrobat open with the print menu up and crashed out

Now your driver will say : "Xerox Global Print Driver PS "

Funny I know, you are soo use to seeing it say the model number.... but to get this to work it has to say global print driver

Now, you have to configure the global driver to work for your printer

To configure its easy, just know what model you have and what featuers you have on your printer.... if you are unsure, print out a configuration from your printer.... ie walk up to your machine, and print the configuration page from the on screen printer menu......

But you will need to do the following under device and printers / printer preferences

OPTIONS TAB

CONFIGURATION

In this pop up / scroll menu choose your printer model

NEXT -

CONFIGURATION TAB

INSTALLABLE OPTIONS

Many options here, turn on the options your printer has , for me I had a hard drive, 2 trays and duplex.... each printer is different

Click apply and ok

Now it should work

Basically it seems that XEROX did a decent job updating all the drivers for there older machines to work on Windows 7.... however they forget to tell you TO use the Global Print Driver instead of the regualr one... so we assume, we should just click on the drivers that say our printer model

This worked perfect for me... I dont have to print as Image and lose data, easy peasy

Client found a solution for us:

1. From Adobe Acrobat

2. Go to Print to Phaser

3. Go to Advanced

4. Select "Print as Image"

Works well so far in the 3 x Win7 x64 + Adobe 9 Std + Phaser 8550DT workstations that were experiencing this issue

I had the problem in both Win7-32 and Win7-64.  Both using a Phaser 8860.

Problem never occurs when printing from any program other than Acrobat.

Problem does not occur when printing from PrimoPDF (Acrobat clone).

I was able to fix the problem by deleting the Phaser printer in the normal way from the Control Panel.  Then, I selected another printer, clicked on the "Print Server Properties" tab near the top of the page. Then, click on the "Drivers" tab.  Select all drivers related to the Phaser and delete them as well.  The program will ask if you just want to delete the driver or everything.  Select everything. Then, I rebooted the computer and reinstalled the Phaser driver from scratch.  In the Control Panel-Systems-Device Manager menu I double-checked that the correct driver was associated with the printer and this seemed to fix things.

I found one other solution that worked.  I installed the PCL driver in place of the PostScript (PS) driver and the problem was eliminated.  This is an inferior solution because the PS driver has better control over the printer features.  I was using the PCL driver until I stumbled upon the better solution I described above.

It appears that merely deleting a printer does not actually eliminate the drivers that were previously installed.  You have to do a fairly deep cleansing to get rid of everything.  Then, you have to reboot and reinstall the printer drivers.  The key is to install the printer drivers AFTER installing or upgrading Acrobat.

I am having the exact same problem.  Tried all of the same solutions.  Reinstalled and re-updated software.  This is a new problem that only began to occur yesterday when I reinstalled Acrobat9 after experiencing a hard drive crash.  Problem only occurs in Acrobat.  Word, Excel, etc all work perfectly with the Xerox Phaser 8860 printer I am using.

I have this same problem, and it is consistant with all files. Everything that I print from Adobe Reader 9.30 or Acrobat Pro 9.3.2 comes out sideways and reduced to fit half the page. This occurs only with the Xerox Phase 4510 N PS and the Xerox Phaser 6360 DN PS.

Combinations that print just fine:

1. Any file in Reader or Acrobat Pro to an HP Laserjet 4250

2. Any Word/Excel file or the Windows Test Page to the Xerox printers listed above.

My operating system is 64-bit Windows 7 with all updates as of 6/1/2010. I never had this problem until I went to Windows 7. I have tried every conceivable option when printing. I've also deleted and reinstalled the print drivers. I've checked the Xerox site, but the problem is (for me) specific to Adobe.

This problem has severely damaged my workflow. Help!

Which version of Adobe Reader are you using?

Could you please upload the test file here?

Thanks,

-Shilpi