Participant

Question

Printing PDF on network printer is slow

Forum|Forum|1 year ago
October 14, 2024
17 replies
16363 views

Hi There

Multiple of our employees are struggling with Adobe Acrobat Reader when printing.

When they select the Print option, it takes up to 20, sometimes 30 seconds just for the Print Windows to appear. Then once I Print, it takes another 10 to 20 seconds to to send the job to the printer.

All my other Apps can print just fine and in 1 to 2 seconds.

I have updated, uninstalled and reinstalled the Adobe Acrobat Reader and the Printer Drivers to latest versions, to no prevail,

G

graceful_fact902b

Participant

really long wait for printing. Now I started taking screen shots because Adobe is cumbersome.

K

knowledgeable_outfit9527

Participant

Good afternoon,

I am getting reports of the same issue, printing the pdf directly is fine, but as soon as they print from Adobe we are seeing 15-20 seconds delay.

We are running windows 11 with the latest version of Adobe.

Kind regards

Richard

T

Tariq Dar

Legend

Hi @knowledgeable_outfit9527,

Thanks for reaching out, and I'm sorry for the troubled experience. How much slowness is there in seconds in your environment?

Try disabling protected mode at startup. This suggestion is for testing only:

To disable protected mode, you'll typically navigate to the application's settings, usually under "Options" or "Preferences," then find the "Protected View" or "Security (Enhanced)" section. Uncheck any options that enable protected mode and apply the changes. Restart Acrobat and try again.

Let us know how it works.

Best regards,
Tariq | Adobe Community Team

K

knowledgeable_outfit9527

Participant

Good morning, we are getting around 20 seconds delay. I have done the above, disabled "Protected View" issue is still there, when testing using Pdf24 it prints within 2 seconds.

S

shaktikeshri

Adobe Employee

Hi @Johan38935309apjz

Sorry for the inconvenience caused to you.

Can you please share Acrobat diagnostic logs for the slowness issue you are facing. Also, share printer driver details. Is it only one printer where issue is happening or multiple printers?

To capture logs please visit https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html

Please upload the logs and share the ID which gets generated at the end.

N

NewClearWays-U-235

Participant

Hi @shaktikeshri,

I am also experieing this issue and didnt see logs shared so I thought I would share my own.

the Log ID is ebc75eb3-671b-475f-9c15-b7548235c45a

D

defaultzox1k46n9uut

Participant

I am also having the same problem, beginning about a week or 10 days ago. I do not now how to find any log messages....

M

Manuel36285866c1cm

Participant

I've noticed that multiple employees are facing similar issues with Adobe Acrobat Reader when printing. After some research and troubleshooting, I found that there are a few adjustments that can help improve printing speed and performance. Here are three steps that worked for us:

1. Disable Print Preview

Sometimes, the delay in printing is due to the print preview function in Adobe Acrobat Reader. Disabling it can speed up the time it takes for the Print window to appear. Here’s how to do it:

Open Adobe Acrobat Reader.
Go to Edit > Preferences.
Under the Print section, uncheck the option "Show Print Preview".

This can reduce the delay when launching the print window.

2. Optimize Print Settings

Changing the default print settings may help reduce the printing time as well:

When printing a PDF, check Print as image in the print dialog box.
You can also try lowering the resolution or adjusting graphic options for faster processing.

3. Update Printer Drivers

Outdated printer drivers can sometimes cause delays in printing PDFs. Ensure that the printer drivers are updated to the latest version:

Visit your printer manufacturer's website.
Download and install the latest driver for your printer model.
Restart the computer and test again.

If these steps don't resolve the issue, could you please share a screenshot of the error? That would help us diagnose the problem better.

Thank you and best regards, my friend!

G

graceful_fact902b

Participant

reinstalled 5100 HP printer and it is still slow. Adobe wants to force us to pay just to open and print a pdf. This tells me how they run their company so I would never encourage use of it. I will look for a substitute.

Amal Jaiswal

Community Manager

Hi @graceful_fact902b ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

A few things that would help since reinstalling the printer driver didn't fix it:

What OS and Acrobat or Acrobat Reader version are you on?
Have you tried the "Print as Image" option in the print dialog's Advanced settings specifically, or just the driver reinstall so far?
Is this printer connected over a network/print server, or directly to your machine?

Adobe's current troubleshooting article, Fix PDF printing errors in Acrobat, covers a few things worth trying in order, since a driver reinstall alone didn't resolve it:

Confirm Acrobat itself is fully updated (Help > Check for updates), separate from the printer driver.
In the print dialog, select Advanced and turn on Print as Image, which can bypass slow rendering on files that stall the print process.
Save the PDF as a new copy with a simple filename (letters and numbers only) and print that copy, since file-specific issues can cause this.
If the file has a complex layout, run Preflight (All tools > Use print production > Preflight, then search "syntax") to check for and fix PDF syntax issues.

If none of that changes anything, the Adobe team earlier in this thread asked for diagnostic logs from the file's slowness. Sharing those (with your version and OS details) would give us something concrete to look into, since general driver and print preview settings don't seem to be the cause here.

Let me know your version and OS, and whether Print as Image makes a difference.

~Amal

1. Disable Print Preview

2. Optimize Print Settings

3. Update Printer Drivers

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