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Johan38935309apjz
Participant
October 14, 2024
Question

Printing PDF on network printer is slow

  • October 14, 2024
  • 3 replies
  • 13683 views

Hi There

 

Multiple of our employees are struggling with Adobe Acrobat Reader when printing.

 

When they select the Print option, it takes up to 20, sometimes 30 seconds just for the Print Windows to appear. Then once I Print, it takes another 10 to 20 seconds to to send the job to the printer.

 

All my other Apps can print just fine and in 1 to 2 seconds. 

 

I have updated, uninstalled and reinstalled the Adobe Acrobat Reader and the Printer Drivers to latest versions, to no prevail,

3 replies

K
knowledgeable_outfit9527
Participant
July 31, 2025

Good afternoon,

 

I am getting reports of the same issue, printing the pdf directly is fine, but as soon as they print from Adobe we are seeing 15-20 seconds delay. 

 

We are running windows 11 with the latest version of Adobe.

 

Kind regards

Richard

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
July 31, 2025

Hi @knowledgeable_outfit9527,

Thanks for reaching out, and I'm sorry for the troubled experience. How much slowness is there in seconds in your environment? 

 

Try disabling protected mode at startup. This suggestion is for testing only: 

 

To disable protected mode, you'll typically navigate to the application's settings, usually under "Options" or "Preferences," then find the "Protected View" or "Security (Enhanced)" section. Uncheck any options that enable protected mode and apply the changes. Restart Acrobat and try again. 

Let us know how it works.

 



Best regards,
Tariq | Adobe Community Team

K
knowledgeable_outfit9527
Participant
August 1, 2025

Good morning, we are getting around 20 seconds delay. I have done the above, disabled "Protected View" issue is still there, when testing using Pdf24 it prints within 2 seconds.

S
Adobe Employee
shaktikeshri
Adobe Employee
October 16, 2024

Hi @Johan38935309apjz 

Sorry for the inconvenience caused to you. 

Can you please share Acrobat diagnostic logs for the slowness issue you are facing. Also, share printer driver details. Is it only one printer where issue is happening or multiple printers?

To capture logs please visit https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html

Please upload the logs and share the ID which gets generated at the end.

N
NewClearWays-U-235
Participant
April 14, 2025

Hi @shaktikeshri, 

I am also experieing this issue and didnt see logs shared so I thought I would share my own.

the Log ID is ebc75eb3-671b-475f-9c15-b7548235c45a

D
defaultzox1k46n9uut
Participant
May 5, 2025

I am also having the same problem, beginning about a week or 10 days ago.  I do not now how to find any log messages....

M
Manuel36285866c1cm
Participant
October 14, 2024

I've noticed that multiple employees are facing similar issues with Adobe Acrobat Reader when printing. After some research and troubleshooting, I found that there are a few adjustments that can help improve printing speed and performance. Here are three steps that worked for us:

1. Disable Print Preview

Sometimes, the delay in printing is due to the print preview function in Adobe Acrobat Reader. Disabling it can speed up the time it takes for the Print window to appear. Here’s how to do it:

  • Open Adobe Acrobat Reader.
  • Go to Edit > Preferences.
  • Under the Print section, uncheck the option "Show Print Preview".

This can reduce the delay when launching the print window.

2. Optimize Print Settings

Changing the default print settings may help reduce the printing time as well:

  • When printing a PDF, check Print as image in the print dialog box.
  • You can also try lowering the resolution or adjusting graphic options for faster processing.

3. Update Printer Drivers

Outdated printer drivers can sometimes cause delays in printing PDFs. Ensure that the printer drivers are updated to the latest version:

  • Visit your printer manufacturer's website.
  • Download and install the latest driver for your printer model.
  • Restart the computer and test again.

If these steps don't resolve the issue, could you please share a screenshot of the error? That would help us diagnose the problem better.

Thank you and best regards, my friend!

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