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_Darren_Knibbs_
Participant
September 2, 2008
Question

Printing problems with adobe 9

  • September 2, 2008
  • 19 replies
  • 27124 views
I have a problem with printing in adobe 9, When a pdf is sent to the printer it only prints 1 page, so if I try to print a 6 page pdf file it will only print page 1. Also if I try to print double sided it only prints single sided, It's like it only recognises the first page of the pdf. I have uninstalled adobe 9 and reinstalled adobe 8 which works fine. I need to have 9 installed and working. The printer I am trying to print to is Utax Colour CDC 1520 printer. Any help would be appreciated.
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    19 replies

    A
    Anonymous
    January 31, 2012

    I am having the same problem.  This is the error I keep getting: ERROR: undefined OFFENDING COMMAND: 1. #NAN

    STACK: 4.5479e-34

    Because this is a company printer, I'm unable to disable the passthrough.  Its grayed out.  I've tried to print this particular pdf at 3 different printers. A canon 5185, a HP 5550PS, and a HP 4015.  It can print fine in black and white at the 4015 with no problem but in color that's when it stops at certain pages and gives that error.  Can you help?

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    _Lorne_Irvine_
    Participant
    March 18, 2009
    Another solution/Workaround is to go into the advanced printing options, and put a check in PRINT AS IMAGE option. I think this is printer driver issue, as we had this problem with a TOSHIBA e-STUDIO450, but it prints fine on the TOSHIBA e-STUDIO2830C.
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    _IVA_ANDROIC_
    Participant
    February 12, 2009
    I'VE HAD THE SAME PROBLEM and I SOLVED IT:<br /><br /><Offending Command: izrwqt+MyriadPro-Regular<br />Operand Stack:<br />false><br /><br />It appeared this morning and the solution posted by Noel Burgess (see all messages) worked perfectly for me:<br /><br />"This fix assumes you are using the kyocera KX driver (this is a <br />universal driver so most kyoceras use this driver.<br /><br />If you go into the printers and faxes folder, right click on the <br />kyocera printer and select properties, then go to device settings, <br />there will be a button on the screen called "PDL". Note, if the <br />driver is installed on a server and you are on the client pc, this <br />will be greyed out. You will have to log onto the print server to <br />change the setting.<br />When you click on the button you then be able to "select PDL:" It <br />will probably be set to KPDL. click on the "settings" button and <br />deselect the "allow data passthrough" button. Click Ok until you <br />have closed the kyocera printer window down"<br /><br />Thanks again Noel<br /><br />Iva
    A
    Anonymous
    May 5, 2009

    A client of my employers has been repeatedly encountered one of these problems when printing from Adobe Reader 9, where the "ERROR: undefined"and "OFFENDING COMMAND:" messages are displayed near the top of one of the pages in the print output.  This has only been detected recently, and definitely did not happen 6-8 months ago when they installed the software, which uses Adobe InDesign Server, to generate the PDF's.


    They encountered it first when printing a specific PDF document from Adobe Reader 9.0.0 to a Canon IRC4080I.  It also occurred after upgrading to Adobe Reader 9.1.0.  To rule out a possible problem with the document, they retrieved some PDF's that were made in January of this year, which must have been able to be printed out at that point in time, and tried to print them from Adobe Reader 9.0.0 using the Canon printer.  The same error occurred.


    In order to narrow down the problem, they tested printing the same document with Adobe Reader 8 (not sure which minor version) on Windows XP, printing on the same Canon printer and it worked successfully.


    They then upgraded that machine's Reader to 9.0.0 and found that the error occurred when printing the same document from that machine then.  They also tried with version 9.1.0 and this did not rectify the problem.  However, after reading the KnowledgeBase advice at http://kb2.adobe.com/cps/403/kb403914.html  I suggested that they try printing the same document on a different model of printer (an HP printer, not sure which model) and it printed successfully.


    Further evidence suggesting a print driver problem was provided by the fact that we cannot reproduce it in the office where I work on either of our two types of printer, which are Epson Stylus Photo R200 and Samsung ML-1200:  printing the same document in Adobe Reader v.8.1.3 and 9.1.0 on Windows Vista and 9.1.0 on Windows XP to those printers has not produced the error message.


    Although I have been liaising with our client's IT support and recommending some of the configuration solutions that have been posted in this thread, my concern is that our client sends out PDF-format documents for advertising purposes to their clients, and that it is not acceptable to them to accompany the PDF with detailed instructions on how to configure drivers to make it print - the end client may simply not bother.


    If Adobe are reading this, I wonder whether they could let us know whether they are developing a compatibility fix to Reader, or whether this problem is better raised with the printer manufacturers, in this case Canon, to encourage them to make their drivers compatible?

    Thanks very much,

    Gareth Morgan.

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    _Lucci_T_
    Participant
    February 6, 2009
    Thanks, but don't have that option.
    Problem fixed do.
    There was actually a problem with the printer.
    Removed the printer and reinstalled.
    Works now.

    Thanks again.
    S
    Community Manager
    SimonATSCommunity Manager
    Community Manager
    February 6, 2009
    try the suggestion from Aandi's post (post 6)
    Never seen this one, but there is an option in Acrobat, maybe Reader
    too. Try File > Print ; Advanced button ; PostScript optons. If it is
    there, use "Font and resource policy: send for each page".

    Aandi Inston
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    _Lucci_T_
    Participant
    February 5, 2009
    Just happened to me today.
    Received attachment via email and unable to print document.
    Saved the PDF file and tried again - same problem.
    Uninstalled and reinstalled Reader 9 - same problem.
    Error:

    The document could not be printed.
    There were no pages selected to print.

    Please advise.
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    _Mats_C_
    Participant
    February 5, 2009
    TY so much Jeff Schlieckau.

    I've had same problem as most here with only first page printing.

    Removing the "Postscript Passthrough" solved it :)
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    _Carlos_Colimodio_
    Participant
    February 2, 2009
    Had same issue.
    1st pages prints OK, 2nd page prints half of it and third page I get this error:

    ERROR: undefined
    OFFENDING COMMAND: YPBQWQ+TimesNewRomanPSMT

    OPERAND STACK:
    false
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    _Jeff_Schlieckau_
    Participant
    January 20, 2009
    I had the same issue with Adobe 9 on a Dell M5200 network printer. I was able to fix the problem by disabling Postscript Passthrough on the print driver. For all other printer models I suggest taking a look in the postscript section of the advanced settings in your print drivers. There will probably be check-box options that indicate disabling Passthrough.
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    _Shelley_McLean_
    Participant
    January 6, 2009
    has anyone discovered a solution to this printing issue. it is doing the same for me when I try to print to a canon printer.
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