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K
Kuba5FB0
Participant
September 20, 2022
Question

Problem Acrobat Reader

  • September 20, 2022
  • 1 reply
  • 438 views

Hi, I need a problem. When I try to click on any selected .pdf file the message appears: an internal error has occurred. I deleted the program, installed it, then updated it and downloaded the latest. What do?

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1 reply

radzmar
Community Expert
radzmarCommunity Expert
Community Expert
September 20, 2022

Hi, try to disable the protected mode as described in here: https://community.adobe.com/t5/acrobat-reader-discussions/an-internal-error-occurred/m-p/3265826#M5024

K
Kuba5FB0Author
Participant
September 22, 2022

Thanks! Unfortunately the problem still appears 😞 

radzmar
Community Expert
radzmarCommunity Expert
Community Expert
September 26, 2022

Well, there might be something corrupt in you operating system. Maybe be a file needed to execute the application was damaged or moved by another application or during an update. Try another user account, to check if the problem still remains. If not, something under your user account is wrong.

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