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Anonymous
November 17, 2017
Question

Problem Adobe Reader DC launching from other apps Windows10

  • November 17, 2017
  • 1 reply
  • 595 views

On Windows 10 I have several apps that launch the default PDF reader to show PDF's. Under Windows 7 all works fine but in 10 Reader DC does not appear.

In Task Manager Reader DC does appear, but nothing appears on screen. Tabbing through active apps does not find Rader DC.

Now, double clicking on PDF's does not show Reader. To see any PDF I have to end the Reader DC task.

The apps in question (which work fine in Windows 7) simply execute a PDF, Windows is supposed to locate the default reader and launch it.

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
November 17, 2017

Hello Richard2btrue,

We apologize for the inconvinience caused, as per the description above, you are not able to open PDF files in Reader on Windows 10 machine, Is that correct?

Please, open Reader and navigate to Edit>Preferences>Security Enhance and  Disable the Protected mode.

Check if this brings any changes.

Note: Disabling the Protected mode is only for testing purpose, please enable it back.

If the issue persists, please check for updates from Help>Check for updates. You can also repair the installation files of Reader from Help>Repair installation.

After the update and Repair, please reboot the machine.

You may also refer to See how to troubleshoot problems opening PDF files and other PDF related issues  Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-problems-opening-pdfs.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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