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alexandred16619375
alexandred16619375
Participant
October 11, 2018
Answered

Problem continue with latest version. Using Quick Print

  • October 11, 2018
  • 1 reply
  • 1461 views

Suite à ma question ci dessous, vous m'avez répondu :

C'est un problème qui est répertorié sur cette page : Known issues | Adobe Acrobat DC, Reader DC

Or je ne trouve pas de solution à celle ci :

Bonjour, suite à la dernière mise à jour de Adobe Acrobat Reader DC, losque nous lançons une "impression rapide" via outlook d'un PDF en pièce jointe, une fenêtre reste ouverte après impression et cela pose problème à nos utilisateurs. Merci de m'indiquer la procédure à suivre afin que cette fenêtre ne s'ouvre plus ou se ferme automatiquement après impression. Merci de votre retour.

Alexandre.

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Alexandred,

    Sorry for the delay in response to your previous message.

    Adobe Acrobat official update (19.008.20080) containing the fix for this issue is now available. The application should have been updated automatically, if it didn't then you may trigger the update by opening the application and going to Help > Check for Updates

    You can also install the latest patch through- Release Notes | Adobe Acrobat, Reader

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 15, 2018

    Hey Alexandred,

    Sorry for the delay in providing the fix to this problem.

    Could you please share the exact version of Adobe Acrobat DC you are working on? Open Acrobat DC>Help>About Acrobat DC

    This issue has already been reported with the latest update Acrobat DC 19.008.20071 and it should be fixed in next official update (19.008.20074). This update should have been automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    Please let us know If it still hasn't helped you resolving the issue. We will look into it further.

    Regards,

    Akanchha

    alexandred16619375
    alexandred16619375Author
    Participant
    October 16, 2018

    Bonjour, merci de votre réponse.

    Version : 2019.008.20074

    Aucune mise à jour disponible.

    Et toujours le même problème, la fenêtre reste ouverte après une impression rapide.

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    November 20, 2018

    Hi Alexandred,

    Sorry for the delay in response to your previous message.

    Adobe Acrobat official update (19.008.20080) containing the fix for this issue is now available. The application should have been updated automatically, if it didn't then you may trigger the update by opening the application and going to Help > Check for Updates

    You can also install the latest patch through- Release Notes | Adobe Acrobat, Reader

    Regards,

    Akanchha

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