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Y
Yaniv5ECD
Participant
November 15, 2021
Question

Problem opening a document

  • November 15, 2021
  • 1 reply
  • 371 views

Hi,
I have a problem when I open a document.
When I open the document I get the following error message:

What I have to do ?

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
November 15, 2021

Hi @Yaniv5ECD 

 

Hope you are doing well.

As per the issue description that you are getting the error when you open a document. Kindly try to repair the application using Help> Repair installation. If this doesn't resolve the issue then check if the application is updated to the latest version? 

To check if there is any update available, Go to Help> Check for updates.

If this doesn't work then try downloading dictionary pack from: https://helpx.adobe.com/acrobat/kb/windows-font-packs-32-bit-reader.html

 

Let us know if that helps.

 

Thanks,

Harsh

Y
Yaniv5ECDAuthor
Participant
November 23, 2021

Hi,

 

I still have a problem and get an error when i open a document.

 

Thanks,

Yaniv

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
November 23, 2021

Kindly provide us few more details to understand the issue better.

1. Application version?

2. Is it showing with a particular PDF or with all PDFs?

Here is a discussion link on a similar issue, please follow the steps suggested there:

https://community.adobe.com/t5/acrobat-sdk-discussions/no-dictionaries-were-found/m-p/12475271

 

Let us know if it helps.

 

Thanks,

Harsh

 

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