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Participant
February 11, 2021
Question

Problem opening document ( 57 ).

  • February 11, 2021
  • 1 reply
  • 283 views

I'm having issues with some computers that we have uninstalled Adobe Reader X and installed the latest Adobe reader DC.  

 

Error reads.  There was an error opening this document.  There was a problem reading this document (57).

 

I have repaired, uninstalled reinstalled.  ran the Adobe cleanup utility, reboot, reinstall.

I have deleted registry key hkey local user/softwear/adobe/ version 10 folder.

 

I'm not finding much useful data on this and looking for a solution before we have to simply reimage these pc's.  Computers that have not had Adobe Reader X previously installed do not have this issue leading me to think it is something residual.

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1 reply

Merlingg
Participating Frequently
September 5, 2022

Any solution to this found meanwhile?

I have the same problem and still the only solution is to avoid Adobe Acrobat on PC. Everything is working except this! Internet browsers, Tracker Software, even Acrobat on iOS...

Unbeleivable, that Adobe can not help!!!