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roberts65973471
roberts65973471
Participant
November 15, 2017
Answered

Problem opening PDF's from multiple sources.

  • November 15, 2017
  • 3 replies
  • 1202 views

I am using Acrobat Reader DC, 18.009.20044, Windows 10 Home, Office 365.  My primary sources for opening PDF's are Outlook attachment, company server and hyperlink to company server from excel.

When I try to open two PDF's at the same time from excel and either of the other sources, the second PDF will not open.  I have to close the first PDF and open Reader at which time the second PDF will appear.

I have found when opening multiple PDF's directly from the company server and/or an Outlook attachment, I have no issues.  I am able to open as many PDF's as I like.  However, when I open a PDF from a hyperlink in excel, I am not able to open a second PDF from either the company server nor an Outlook attachment.  I get the same result in reverse order, opening a PDF from Outlook or directly from the server and then trying to open one from excel, will not work.

Any suggestions?

Thank you!

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    Correct answer roberts65973471

    Well, if anyone else is having a similar problem, I finally got mine to work by opening Reader as an administrator.

    3 replies

    roberts65973471
    roberts65973471AuthorCorrect answer
    Participant
    November 15, 2017

    Well, if anyone else is having a similar problem, I finally got mine to work by opening Reader as an administrator.

    slllopes
    Participant
    September 18, 2019
    Hello! I'm having a similar issue. I can open multiple PDFs saved on my hard drive, but this doesn't work if I try to open from my local network. Oddly I can open multiple PDFs if I browse through Reader to find them, but not if I click on the file on Explorer. I'm about to switch to another PDF reader cause this is making me waste too much time. Running as an administrator hasn't solved the issue.
    roberts65973471
    roberts65973471Author
    Participant
    November 15, 2017

    A couple of things, I have turned off Protected Mode.

    Here is the System Report from Reader DC:  I noticed the graphics card not being supported and have updated my driver with no improvement.

    Account Detail:

       User Rights: Admin

       User Account Control: Limited

       Process Integrity: Medium

       Profile Type: None

    Acrobat Detail:

       Sandboxing: Off

       Captive Reader: No

       Multi-Reader on Desktop Support: Off

    Available Physical Memory: 4194303 KB

    Available Virtual Memory: 3973160 KB

    BIOS Version: LENOVO - 1E0

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

        Version: 11.00.15063.0 (WinBuild.160101.0800)

        Creation Date: 2017/10/20

        Creation Time: 4:55:13 PM

    Default Mail: Microsoft Outlook

        mapi32.dll

        Version: 1.0.2536.0 (WinBuild.160101.0800)

        Creation Date: 2017/03/18

        Creation Time: 2:58:42 PM

    Display Detail:

       Screen Width: 1920

       Screen Height: 1080

       Number of Monitors: 2

       Number of Mouse Buttons: 8

       Has Mouse Wheel: Yes

       Has Pen Windows: No

       Double Byte Character Set: No

       Has Input Method Editor: Yes

       Inside Screen Reader: No

    Graphics Card:

        Version: 0.0.0.0

        Check: Not Supported

    Installed Acrobat:

    Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

        Version: 18.9.20044.251705

        Creation Date: 2017/11/04

        Creation Time: 2:57:46 PM

    Locale: English (United States)

    Monitor:

        Name: AMD Radeon R7 Graphics

        Resolution: 1920 x 1080 x 60

        Bits per pixel: 32

    OS Manufacturer: Microsoft Corporation

    OS Name: Microsoft Windows 10

    OS Version: 10.0.15063 

    Page File Space: 4194303 KB

    Processor: AMD64 Family 21 Model 101 Stepping 1  AuthenticAMD  ~3793  Mhz

    Session Detail:

       Boot Type: Normal

       Is Shutting Down: No

       Network: Available

       Inside Citrix: No

       Inside VMWare: No

       Remote Session: No

       Remote Control: No

       Using JAWS: No

       Using ZoomText: No

       Using Windows-Eyes: No

       Using NVDA: No

    System Name: DESKTOP-1QAQ56T

    Temporary Directory: C:\Users\Robert\AppData\Local\Temp\

    Time Zone: Central Standard Time

    Total Physical Memory: 4194303 KB

    Total Virtual Memory: 4194176 KB

    User Name: Robert

    Windows Detail:

       Tablet PC: No

       Starter Edition: No

       Media Center Edition: No

       Slow Machine: No

    Windows Directory: C:\Windows

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