Problem selecting 'Fill in form fields' on open PDF

Question

I run Mac OS Monterey 12.7.5 and am encoutnering a problem when I select 'Fill in form fields' on an open PDF. The following message is displayed: 'Adobe Acrobat wants to use your confidential information stored in "ADOBE.APS" in your keychain. To allow this, enter the "login" keychain password' I have never had the message before. I have tried selecting the keychain and used the associated password, but it doesn't work. I have the option to 'Always Allow'; 'Deny'; or 'Allow'. The application stops responding and I have to select 'Force Quit' to close it.

Is someone able to assist me in resolving this issue?

Ian

Meenakshi_Negi · Accepted Answer

Hi ians26003844,

Thank you for reaching out.

Please try the suggestion provided in the following help document: https://helpx.adobe.com/download-install/kb/adobe-application-launch-displays-adobe-licensing-dialog-box-accessing-keychain-on-mac.html.

Check if that helps.

Let us know how it goes.

Thanks,

Meenakshi

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded