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kuttimag86094723
kuttimag86094723
Inspiring
March 5, 2021
Question

Problem While Adobe Acrobat DC Error 1651

  • March 5, 2021
  • 1 reply
  • 3367 views

The latest update Adobe Acrobat Reader DC (21.001.20138) failed with Error Code 1651 Remarks "Windows Installer does not permit updating of managed advertised products. At least one feature of the product must be installed before applying the update.” while silent update of application

 

The application also not installed after reboot also. Please explain the cause and solution for this case so that we can fix this issue.

 

 

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1 reply

kuttimag86094723
kuttimag86094723Author
Inspiring
March 5, 2021

Some of the Install Log Traces to analyse this

MSI (c) (24:50) [16:41:47:828]: Product {AC76BA86-7AD7-1034-7B44-AC0F074E4100} is managed.
Información 1651. Windows Installer does not permit updating of managed advertised products. At least one feature of the product must be installed before applying the update.
\\Amx0\netlogon\software\AdobeReader\AcroRead.msi
MSI (c) (24:50) [16:41:47:830]: Product: Adobe Acrobat Reader DC - Español - Update 'Adobe Acrobat Reader DC
 (21.001.20142)' could not be installed. Error code 1651. 

MSI (c) (24:50) [16:41:47:831]: Windows Installer installed an update. Product Name: Adobe Acrobat Reader DC - Español. Product Version: 21.001.20142. Product Language: 1034. Manufacturer: Adobe Systems Incorporated. Update Name: Adobe Acrobat Reader DC
 (21.001.20142). Installation success or error status: 1651.
D
Darren28795576zixy
Participant
March 9, 2023

This Return Code 1651 error is occuring when we load Adobe DC Pro on computers at Cat.  Adobe has not provided any resolution of this issue for what should be the most simple and important element of customer service interaction for a software provider, which is successfully loading and installing their software on a computer.  It is unacceptable especially given the fees paid for this software.  As lawyers, we need accurate software to handle massive PDF documentation.  I am going to eliminate Adobe from our office because of this and find an alternative.  We cannot tolerate this anymore from Adobe.  

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