Problem with a PDF file only opening once

Forum|Forum|4 days ago
February 2, 2026
1 reply
48 views

Hi, i am having trouble opening a pdf file a second time. It will open initially but if i try again it says it is damaged or not correctly decoded? This has only started happening fairly recently so not sure what’s happening. Anybody know why and how to fix this?

S_S

Community Manager

Hi @Waz64,

Hope you are doing well. Sorry for the trouble with using Acrobat Reader.

Do you see this issue when opening files received through Outlook, opening them directly in your web browser, or opening locally saved files?

Also, a screen recording of the entire event, along with the application version number (go to Menu > Help > About Acrobat) would be great to understand and investigate further.

Look forward to hearing from you.

Regards,

Souvik

Waz64Author

Participant

The pdf may open once in outlook once but will not open a second time. Old saved pdf's will open ok. It seems that it is an outlook problem.

If i save to a file then it will open but if not and i try to open again from outlook then it comes up with error message above.

It is not always convenient nor possible to save as a file immediately.

S_S

Community Manager

Hi @Waz64,

Thanks for sharing the screenshot.

I tried the workflow on my end, and it worked fine.

Would you mind updating the app to the latest version (25.1.211xx) for the best experience?

To check for updates, go to Menu > Help > Check for Updates.

Let us know how it goes.

Regards,

Souvik

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