Participant

Question

Problem with Adobe Reader DC and SAP

Forum|Forum|9 years ago
January 14, 2017
15 replies
61228 views

Similiar to known issue 3950975 - during viewing PDF files in SAP getting back is very slow, about 20 seconds.

Only one solution was to go back to Adobe Reader XI

Issue exists on computers with Win7 x64, IE 11. SAP Gui version: 7.40

Do anyone has solution what to confgure/what to do to get it working correctly in Adobe Reader DC?

This topic has been closed for replies.

H

happyrunner

Participant

Hi!
In the middle on 2018 we had the same Problem in . After al long time of testing we got a solution form Adobe.

In 2019 our users were happy and had no problems...
But with Adobe Acrobat Reader DC 19.021.20049 the solved problem came back...
Is there someone else with the same Problem?

A

a157F

Participant

Using Version 2020.012.20048 and having the issue to even preview in SAP 7.40

ninad_apsingekar

Participating Frequently

I am on 20.013.20064 and having the issue with print preview in SAP GUI 7.40 PL 8. It is happening with any transactions that you can pull up attachments in. @Adobe please provide a solution.

A

Anonymous

Hi all,

Disable the security mode is not a solution and downgrade the adobe to XI also is not a good option consider I have a 1000+ users.

Hopefully Adobe can come out with a good solution for this.

AshuMittal9644438

Adobe Employee

Hi all,

We've released an update that addresses the browser related slowness issues with PDFs. This update will be automatically pushed to all existing installations of Reader.

If you'd like to apply this update immediately, please open Reader and visit Help > Check for Updates.

More details about the release are here: Release notes | Acrobat DC, Acrobat Reader DC | Update, February 16, 2017

Please let me know if you still face any issues.

Thanks,

-ashu

blizniiAuthor

Participant

Yes, it solves this problem, thank you very much!

DinisFelix

Participant

Try to uncheck the option "Enable Protected Mode at startup".
This will solve the delay while closing the documents. I had this problem in SAP ECC and CRM.

It's the only solution while Adobe doesn't launch an update

blizniiAuthor

Participant

Hi DinisFelix

it's not the solution - Protected mode is already disabled and it does not solve this issue

Extended security is also disabled

tonym91208212

Participant

Experiencing the same issue since the latest Reader DC update, .pdf files in SAP will no longer launch in Reader when clicked upon.

Older versions of Reader do not cause the same problem.

T

Test Screen Name

Legend

You may report a bug in any software here: Feature Request/Bug Report Form

This is a passive process: you are only reporting the bug. You do not get a follow up or case number. This is all that is available for free software.

If someone wants a more formal process I suggest seeing if the problem happens with the current version of the paid Acrobat product. If it does, a case can be raised. If not, you have a work-around.

blizniiAuthor

Participant

Yeah, I've already reported it, but wanted to know if anyone else has the same problem

T

Test Screen Name

Legend

Generally YES. Companies count the number of reports to set priorities, so I recommend everyone does so.

Another approach is to see if you can get this to happen with Acrobat. If so, since you have paid software, you can try contacting support.

HEP IT

Participant

Does anyone know how to prevent the Open Save Close pop up from appearing when using XI in SAP? Rolling back to XI has been a solution for us in SAP until DC is maybe fixed. Seeing the pop up as opposed to waiting close to 25 seconds before being able to do anything is preferable. Even though it is just one extra click I would like get rid of it.

dehaller

Participating Frequently

I would check the security settings, but I guess you have already tried there.

Too bad for us it is not an option to go back to XI...

T

Test Screen Name

Legend

I asked if anyone has actually reported this? It's no good expecting Adobe to fix a problem if you rely on everyone else to report it !! Posting in a forum is NOT reporting it. Saying "me too" in a forum is NOT reporting it.

T

thomasg37446710

Participant

If you could tell me, where i can do this, would be fine. The Adobe Support Page send me to this Forum to get help because for Adobe Reader is no other support. Thank You.

dehaller

Participating Frequently

You can report it here: Adobe Acrobat Reader - Feature Request/Bug Report Form

I do not know if by reporting it more than once the issue might get more attention, but who knows...

michaelk58

Participating Frequently

Hi,

we have the same problem with our application written in JAVA.

It opens a windows with an embedded Browser (Eclipse SWT-Browser).

Since the last update of Acrobat Reader DC 2015.023.20056 there is a delay of about 15-20sec on each close of a pdf-file viewed in an ole-embedded acrobat reader.

This happens on Windows 7 and Windows 10.

T

thomasg37446710

Participant

We have the same problem. Disable Security prohibit crash but slows down the system to 15 sec. wait time..

SAP 740 Windows10 x64 Adobe Reader 20053 and 20056

When Adobe will send an update ?