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Participant
November 17, 2024
Question

problem with pdf file

  • November 17, 2024
  • 1 reply
  • 328 views

I install a pdf file from taxisnet (is a site from goverment) and i try to send this file in Bank online form.
The answer is that the file is not correct.
Call in the call center in the Bank and they told me that the correct file must have a grey colour in the end of the document file.
I have try many many times but i cant download pdf document file like that (grey colour in the end)
Please can help me where is the fault?
** i send and the icon with correct form that the bank sent me

 

 

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1 reply

try67
Community Expert
Community Expert
November 17, 2024

Where did you open the file? How did you edit it? What does it look like on your end?

 

This response seems ridiculous to me. They need to provide a better explanation than that for rejecting it.

Participant
November 17, 2024

1) i download and save file :
name file: report.pdf
Save as: Adobe Acrobat Document(*.pdf)
2) I dont edit it
3) i open to check the file with.....Open with Adobe Acrobat
4) The end looks like a screenhot
5) i try to sent in online Bank form and I have a message *The file is not compatible. Please send in format pdf

try67
Community Expert
Community Expert
November 17, 2024

Can you share the file with us?