problem with pdf file

Forum|Forum|1 year ago
November 17, 2024
1 reply
328 views

I install a pdf file from taxisnet (is a site from goverment) and i try to send this file in Bank online form.
The answer is that the file is not correct.
Call in the call center in the Bank and they told me that the correct file must have a grey colour in the end of the document file.
I have try many many times but i cant download pdf document file like that (grey colour in the end)
Please can help me where is the fault?
** i send and the icon with correct form that the bank sent me

General troubleshooting

This topic has been closed for replies.

try67

Community Expert

Where did you open the file? How did you edit it? What does it look like on your end?

This response seems ridiculous to me. They need to provide a better explanation than that for rejecting it.

N

nikosp76301196Author

Participant

1) i download and save file :
name file: report.pdf
Save as: Adobe Acrobat Document(*.pdf)
2) I dont edit it
3) i open to check the file with.....Open with Adobe Acrobat
4) The end looks like a screenhot
5) i try to sent in online Bank form and I have a message *The file is not compatible. Please send in format pdf

try67

Community Expert

Can you share the file with us?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded