problema al abrir archivo

Hello @perfect_handsd4b9,

Thank you for reaching out.

We're sorry to hear that you're having trouble opening files shared from your workplace, especially when everything was working fine before. We understand how inconvenient this can be, and we'd be happy to help.
The error message you're seeing suggests saving the file to your device before opening it.

To help us get a better understanding of the issue, it would be helpful if you could share a few additional details:

1. Are the files you're trying to open PDFs or another file format?
2. Are you using a Windows computer, a Mac, an Android device, or an iPhone/iPad?
3. Are you accessing these links via email, a web browser, Microsoft Teams, or another application?
4. Have you noticed this happening with all the files you receive or only certain ones?

In the meantime, we could also try opening the file directly from your device to see if that makes a difference.

If it's a PDF and you're using Windows or macOS, here's one way to try this:

1. Right-click the PDF link on Windows, or Command-click it on a Mac.
2. Depending on your browser, you may see an option such as "Save Link As" or "Download Linked File".
3. Choose a location, such as your Downloads folder, to save the file.
4. Once the download is complete, try opening the saved PDF in Acrobat or Acrobat Reader.

You can find additional guidance here: Why can't I open a PDF?.

If you're able to try this, we'd appreciate knowing whether the file opens successfully or whether the same message appears. A screenshot of the error would also be helpful, please make sure any personal or confidential workplace information is hidden before sharing it.

We appreciate your patience and the time you're taking to help us understand the issue.

Regards,

^PV