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ilmecco
Participant
October 11, 2018
Answered

problema installazione: "nuova versione già installata"

  • October 11, 2018
  • 2 replies
  • 9942 views

Da qualche giorno il pc mi segnalava un aggiornamento di adobe reader DC non andato a buon fine; mi sono intestardito e ho disinstallato il programma per reinstallarlo alla versione più aggiornata, ma non è stato possibile. Difatti, nonostante abbia disinstallato completamente il programma, scarico l'installer, lo avvio, ma arrivato circa all'80% si blocca segnalandomi che la nuova versione è già installata. Ho un pc con windows 7 ultimate. Grazie a chi potrà aiutarmi.

This topic has been closed for replies.
Correct answer AnandSri

Hello Ilmecco,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once the setup is downloaded, Right-click on the setup file and click on ‘properties’. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7/vista (if available) operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and locate the Adobe Reader icon, then right-click and choose 'Run as Administrator'.

Once Adobe Reader is installed, from help>check for updates menu, download and install the latest patch of Adobe Reader version 19.008.20074

Reboot the machine and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

2 replies

M
massimob45109429
Participant
December 1, 2018

Nemmeno a me funziona più su Windows 7. Da parecchio tempo funzionava male anche il Cloud (impossibile condivider i files) e adesso ho dovuto disinstallarlo e non c'è più modo di installarlo di nuovo, anche seguendo le istruzioni date sopra. C'è una soluzione?
Cra

AnandSri
AnandSri
Legend
December 12, 2018

Hello Massimob,

We're sorry for the delayed response and inconvenience caused, please refer and try the suggestion from the following Adobe article and see if that helps Error 1722 with Windows installer package of Acrobat DC

Also, install the mandatory updates for your operating system from the following URL https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

Reboot the machine and try installing Adobe Reader and check.

Let us know how it goes.

Thanks,

Anand Sri.

AnandSri
AnandSriCorrect answer
Legend
October 15, 2018

Hello Ilmecco,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once the setup is downloaded, Right-click on the setup file and click on ‘properties’. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7/vista (if available) operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and locate the Adobe Reader icon, then right-click and choose 'Run as Administrator'.

Once Adobe Reader is installed, from help>check for updates menu, download and install the latest patch of Adobe Reader version 19.008.20074

Reboot the machine and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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