Participant

Answered

Problemas de Instalação

Forum|Forum|7 years ago
October 15, 2018
6 replies
54691 views

Não consigo instalar o adobe reader dc.

Quando a instalação está quase sendo finalizada, o sistema apresenta a mensagem que a versão recente já instalada, porém não tenho o adobe instalado em meu computador.

Isso aconteceu da ultima vez que tentei atualizar o programa, desinstalei o programa que estava instalado em meu computador, para baixar a ultima versão, porém não consegui mais instalar

This topic has been closed for replies.

Correct answer AkanchhaS8194121

Hi Pedroz,

Sorry to hear about your frustrating experience.

As the error message appears, that the recent version is already installed for the Adobe Reader DC but the application doesn't seems to be present in your machine.

To rectify this issue, you may follow the troubleshooting steps suggested below-

1- Run cleaner tool to uninstall the existing or old version of Acrobat. This would also help removing the old files traces which causing interruption in installation- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reinstall the app using link- Adobe - Adobe Acrobat Reader DC Distribution

3- If it still doesn't work, then you may create a "Hidden Admin" account on system and try installing the application in that.

Let us know if it doesn't help.

Regards,

Akanchha

P

Priscila5FA9

Participant

Boa tarde, Fiz todo procedimento, mas mesmo assim não deu certo. Ao final da instalação apareceu a tela abaixo. O que fazer?

R

Rafael5FEA

Participant

Seguido os passos orientados pelo suporte da Adobe: Usado adobecleaner, removido tanto acrobat quanto reader, e tentado reinstalar, mesmo erro. Limpei os arquivos temporarios, extrai o adobecleaner, executei tudo como administrador, apaguei as instalações, reiniciei a máquina, baixei o adobe offline pelo link do tutorial, e instalei. Deu certo a instalação e resolveu o problema de impressão.

A

Anonymous

Também estou com o mesmo problema !! Já tentei de tudo e nada !!
Já fiz essas estapas mesmo assim nada !!

1- Run cleaner tool to uninstall the existing or old version of Acrobat. This would also help removing the old files traces which causing interruption in installation- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reinstall the app using link- Adobe - Adobe Acrobat Reader DC Distribution

3- If it still doesn't work, then you may create a "Hidden Admin" account on system and try installing the application in that.

A

Aelinton

Participant

Olá. Resolvi o problema da seguinte forma:

A

Aelinton

Participant

1 - limpeza dos temporários e registro do Windows. 2 - Apagar a pasta C:\ProgramData\Adobe. 3 - Reinstalar clicando com botão direito do mouse e Executar como Administrador.

A

Anonymous

Conseguiu resolver? estou com esse mesmo problema.

AkanchhaS8194121Correct answer

Legend

Hi Pedroz,

Sorry to hear about your frustrating experience.

As the error message appears, that the recent version is already installed for the Adobe Reader DC but the application doesn't seems to be present in your machine.

To rectify this issue, you may follow the troubleshooting steps suggested below-

1- Run cleaner tool to uninstall the existing or old version of Acrobat. This would also help removing the old files traces which causing interruption in installation- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reinstall the app using link- Adobe - Adobe Acrobat Reader DC Distribution

3- If it still doesn't work, then you may create a "Hidden Admin" account on system and try installing the application in that.

Let us know if it doesn't help.

Regards,

Akanchha

L

lucasm45761741

Participant

Ando tendo o mesmo problema, mesmo após a limpeza dos arquivos do Adobe Reader. Gostaria de um solução rápida pois já procurei de tudo e mesmo assim não encontrei nenhum método para sanar este problema.

Bani Verma

Legend

Moving this query to Acrobat Reader community.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded