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defaulth8unqsu6inif
Participant
January 10, 2023
Question

Problème d'affichage objet 3D

  • January 10, 2023
  • 1 reply
  • 1312 views

Bonjour,

Je constate un bug d'affichage sur la version acrobat reader DC sur MacOS. Le rendu des fichiers 3D activables ne se fait pas à la bonne taille (taille deux fois plus petite). Pour un même fichier, le problème n'apparait que sur acrobat reader DC (pas sur acrobat sur MacOS, ni sur Acrobat Reader DC sur Windows).

 

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
January 21, 2023

Hi @defaulth8unqsu6inif 

 

Sorry for the delay in response.

From the description given above, it seems that you have not been able to access the 3D PDF using the Acrobat Reader desktop app on Mac. However, the same PDF file opens fine on Acrobat Pro on Mac and Windows. Is that right?

 

If yes, then try changing the following setting and see if that helps:

1- Navigate to Acrobat Reader>Preferences(Ctrl+K)> Multimedia & 3D

2- Check if you have the following settings enabled: >OK

 

Thanks,

Akanchha 

D
defaulth8unqsu6inifAuthor
Participant
January 21, 2023

Dear Akanchha,

 

Thanks for your reply.

To be more precise, it's not that i'm not able to access the 3D PDF using the Acrobat Reader desktop app on Mac. It's about the size of the 3D object that is activated. Indeed, the size of this object is twice smaller than the size it should be. And the 3D object size is correct when opening the same file on Acrobat Pro on Mac or Acrobat Reader DC on Windows.

I have attached two screenshots. Look at the 3D object at the bottom left of the page (twice smaller using Acrobat Reader desktop app on Mac whereas normal size on Acrobat Pro on Mac or Acrobat Reader DC on Windows).

Thanks in advance.

D
defaulth8unqsu6inifAuthor
Participant
January 21, 2023

I forgot to mention: yes i did try to change the 3D settings according to your suggestions but it didn't help solving the problem on Acrobat Reader desktop app on Mac.

 

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