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rauchd74957209
Participant
January 25, 2018
Answered

Problème d'ouverture d'adobe acrobat reader dc sur windows 10

  • January 25, 2018
  • 1 reply
  • 3192 views

Bonjour,

J'ai téléchargé la version gratuite d'Adobe Acrobat Reader et je l'ai installée sans problème sur Windows 10. Elle a marché quelques fois avec une très grande lenteur, puis il est devenu impossible de l'utiliser : le logiciel mettait du temps à s'ouvrir, et pas complètement, et apparaissait la mention "ne répond pas". Je l'ai désinstallé puis réinstallé, de nouveau, apparemment sans problème, mais je n'arrive toujours pas à l'ouvrir (même mention "ne répond pas"). Je suis allée dans la boite de dialogue "propriété" onglet "compatibilité", j'ai cliqué sur "résoudre les problèmes de compatibilité", mais ça n'a rien fait, donc j'ai essayé de de sélectionner la version de Windows dans le menu déroulant, or cela s'arrêtait à Windows 8... donc pas de Windows 10 !

Quel peut être le problème ? et comment le résoudre ?

Merci d'avance

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Rauchd,

    Sorry for the delayed response and inconvenience caused. As per the description above, the Adobe Reader is not working and it's very slow on your Windows 10 machine, Is that correct?

    Please try resetting the preferences of Adobe Reader, to reset preferences refer to How to reset Acrobat Preference settings to default.

    Try turning off the Protected mode once and see if this brings any difference. To turn off the protected mode, refer to Protected View feature for PDFs (Windows), Adobe Reader

    Note: turning off the protected mode is only for testing purpose, please turn it back on.

    If the issue persists, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader back from Adobe - Adobe Acrobat Reader DC Distribution

    If you still face any issue, please create a test user profile with full admin rights and install Adobe Reader and check.

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    March 23, 2018

    Hello Rauchd,

    Sorry for the delayed response and inconvenience caused. As per the description above, the Adobe Reader is not working and it's very slow on your Windows 10 machine, Is that correct?

    Please try resetting the preferences of Adobe Reader, to reset preferences refer to How to reset Acrobat Preference settings to default.

    Try turning off the Protected mode once and see if this brings any difference. To turn off the protected mode, refer to Protected View feature for PDFs (Windows), Adobe Reader

    Note: turning off the protected mode is only for testing purpose, please turn it back on.

    If the issue persists, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader back from Adobe - Adobe Acrobat Reader DC Distribution

    If you still face any issue, please create a test user profile with full admin rights and install Adobe Reader and check.

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

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