Problème de beug avec Acrobat Reader

Question

Depuis deux jours il m’est impossible d’accéder à mes documents dans Acrobat Reader car impossible de me reconnecter (j’ai une bonne connexion et mes identifiants sont les bons). L’application et la version en ligne me disent toutes deux qu’un problème est survenu et de réessayer plus tard. Même message d’erreur sur tous mes appareils (ordinateur fixe, ordinateur portable et même téléphone portable). Cela fait deux jours et je suis bloquée. Une idée ?

Tariq Ahmad Dar · Answer

Hello ​@Zargot,Thank you for reaching out, and we are sorry to hear you have been blocked for two days.Since the same error appears across all your devices simultaneously, please start by checking Adobe's service status athttps://adobe.ly/4w9LaJJto confirm whether an active incident isaffecting sign-in services in your region.If no incidents are reported, please try the following:Try signing in on your mobile phone using cellular data rather than Wi-Fi. If sign-in works on cellular but not on Wi-Fi, this points to a network side issue, such as a firewall or router that may have received a recent updateIf cellular also fails, please go to https://adobe.ly/4bbkvEd in your browser and attempt to sign in directly. If sign-in fails there as well, please use the Get help signing in option to recover accessPlease also share the exact error message you are seeing across your devicesWe look forward to hearing from you.~Tariq

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded