Problems installing Acrobat Reader DC

Question

I am trying to install a fresh Acrobat Reader DC on my Win 10 home (x64).

I have been through the cycle 3 times, always ending in a 'failed insall', with no particular error message.

I downloaded the program from the official page <https://get.adobe.com/reader/> . The download is successfull. When I run the .exe file, progress proceeds normally ...downloading...installing.... Somewhere areounf the 61% mark, the process stops. The message says 'installation complete', however when I click on 'FINISH' button, I am redirected to a page which says the installation was not completed.

What should I try next?

Background:

I had been having problem un-installing the previous version. Uninstallation was being blocked because of ' unable to uninstall patch'. I believe this was due to the corrumption of the original .msi installer. I finally forced uninstall using RevoUninstaller.

AkanchhaS8194121 · Answer

Hi,

Sorry to hear about the trouble caused.

We'd suggest a few steps here to see if that makes any success in finishing the installation of your Acrobat Reader DC.

1- First you may reboot your computer and use Adobe cleaner tool for the removal of existing application's files and traces: http://labs.adobe.com/downloads/acrobatcleaner.html

2- Once done, reboot your system once agian. Now try downloading the installer from this link: https://get.adobe.com/reader/enterprise/

3- If it still doesn't work, then you must create an Hidden Admin account on your computer as it could be a User Profile issue, and then start downloading the Reader DC.

https://answers.microsoft.com/en-us/windows/forum/windows_10-security/how-to-enable-the-hidden-administrator-in-windows/0a8e3cf5-4f62-4f2a-b49f-4c9cbbc6d154#:~:text=In%20the%20left%2Dpane%2C%20click,the%20built%2Din%20admin%20account.

Thanks,

Akanchha

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