Problems Installing Adobe Reader Dc

Forum|Forum|4 years ago
February 9, 2022
2 replies
1578 views

I cannot install Adobe Acrobat Reader DC after installing Win11. In the installer link https://get.adobe.com/reader/?promoid=TTGWL47M (the Adobe Reader web installer), the message Adobe Acrobat Reader DC not installed appears. From the setup, I can't either, with the message "The File 'rdrservicesupdater.exe' is not market for installation".

Would you know how to fix the problem? I have installed Adobe Flash Player 11 Active X on the system and only it.

This topic has been closed for replies.

JR Boulay

Community Expert

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe

Amal.

Legend

Hi Samir

Hope you are doing well and sorry to hear that.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and install the application using the direct link https://get.adobe.com/reader/enterprise/

Let us know if you experience any trouble and need more help

Regards

Amal

S

Samir23069239wjwkAuthor

Participant

I did the entire "cleaning" process and used your link for the installation. I confess that I was excited, because it proceeded without problems until it found an error, not being able to apply a patch to the file C:\WINDOWS...\PT38CC.tmp (see the attached image).

Amal.

Legend

Hi there

We are sorry to hear that.

Pleae try to create a new test user profile with full admin rights in Windows and try intsllating the application there and see if that works for you.

Regards

Amal

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