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donnad32888063
Participant
May 10, 2017
Question

Problems opening files

  • May 10, 2017
  • 1 reply
  • 274 views

I am not sure when it happened, but at least the last couple months I have been unable to open or print from my adobe DC downloads.

I have some docs there I need to keep. I am not tech savvy, can anyone help?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 10, 2017

    Hi Donnad32888063,

    As mentioned above, when you are trying to open or print any pdf document what exactly happen? Is there any error message comes up or application freezes?

    Could you please provide more details on it?

    Also, you may try some workaround to see if that helps.

    • Reboot computer
    • Make sure that you have updated the application.
    • Launch application> Help>Check for update
    • If you are referring to one particular pdf file then you may try with a different one. Or  refer to Can't open PDF

    We would be looking forward to for the update on this.

    Regards,

    Akanchha

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