Problems with basic upgrade

Forum|Forum|6 years ago
August 16, 2019
1 reply
869 views

I have tried to upgrade my Acrobat reader and I keep getting installation failed.

Tried today alone over 8 times with help(?) from support

Also get an error button " Uninstallation of patch product is not supported"

I am using Windows 10 and it is fully updated

Tech support was unable to help

Please help me !

dov

This topic has been closed for replies.

Abambo

Community Expert

Discussion successfully moved from Forum comments to Acrobat Reader

In the forum comments you won‘t find specific help with Adobe products.

You should state the exact version number for your Windows system and also some basics like free disk space or memory configuration.

As for the failed install you should give the error message as that may be crucial for giving competent advice.

ABAMBO | Hard- and Software Engineer | Photographer

D

diplomat1984Author

Participant

If I won't find an answer about the product, why did the technical support person send me here?

I have Windows 10 home 64-bit

I have 108GB free on my C drive and 74.0 on my D drive

Error message is "installation failed"

The when I look for the reason I get " Uninstallation of patch product is not supported"

Abambo

Community Expert

diplomat1984 wrote
If I won't find an answer about the product, why did the technical support person send me here?

Forum comments is for comments and problems with the fora themselves. It‘s not product specific help. There is an Acrobat Reader forum for Acrobat Reader related problems. That is the correct one. As you are using Acrobat Reader which is a free product, there is no support available. You found quite helpful staff friendly enough to try at least basic support.

ABAMBO | Hard- and Software Engineer | Photographer

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