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danijelk28120057
danijelk28120057
Participant
January 22, 2018
Question

Problems with pdf in IE11

  • January 22, 2018
  • 1 reply
  • 740 views

Hello,

i have a pdf-file. Size from this file is arround 100mb.

If i open this file over a UNC - Path in IE - to be abel to scroll to next pages, it takes maybe 30sec and that is my problem. Time to wait depends from size. I dont know what do IE in the background. I have this problem on other pc-clients too.

If i do the same thing in Google - Chrom it works whitout problems.

I can immediately work with the file...

Can anybody help me?

Thanks

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    February 15, 2018

    Hi Danijelk,

    Sorry for the delay in response.

    Try once the troubleshooting steps mentioned here: Troubleshoot viewing PDF files on the web

    Check if that helps.

    Could you please confirm if you experience this issue in Adobe Acrobat Reader DC on IE11.

    Is it an issue with a particular file or you experience the same with other files on IE11.

    If possible can you share the file with us, so we can replicate the issue?

    Please refer the steps mentioned here to share the file How to share a file using Adobe Document Cloud

    Also, share the version number of the application and the OS installed on your system.

    Refer the steps mentioned here: Identify the product and its version for Acrobat and Reader DC

    We will be waiting for your response.

    Let us know if you need help.

    Regards,

    Meenakshi

    danijelk28120057
    danijelk28120057Author
    Participant
    February 19, 2018

    Hello Meenakshi

    Thx for response.

    Your troubleshooting doesn’t helped me.

    I am using Adobe Acrobat Reader DC, Version 2018.011.20036 and IE: 11.850.15063.0

    Question, it is possible, if you connect to me via TeamViewer, then i can you show the problem?

    Thanks

    Danijel

    Von: meenakshin83966505

    Gesendet: Donnerstag, 15. Februar 2018 08:18

    An: Danijel Kramar

    Betreff: Problems with pdf in IE11

    Problems with pdf in IE11

    created by meenakshin83966505 <https://forums.adobe.com/people/meenakshin83966505> in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/10179485#10179485>

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 19, 2018

    danijelk28120057  wrote

    Your troubleshooting doesn’t helped me.

    I am using Adobe Acrobat Reader DC, Version 2018.011.20036 and IE: 11.850.15063.0

    Please answer Meena's question about is it all files or just this one, and if you can share the file to rule out if it is this file or if IE (Now Edge) is causing the problem.

    Since it works in Chrome, is there a reason you can't work in Chrome?

    IE / Edge has fallen steadily in favor over the years, while Chrome has been climbing and is at 77.2% as of today.

    Browser Statistics

    I just looked up IE 11. It was the last version of IE, released in 2013. Five versions of its replacement, Edge, have come out since then.

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