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johnc5416285
johnc5416285
Participant
April 13, 2017
Question

Problems with Reader DC 17.009.20044 in WIN7

  • April 13, 2017
  • 1 reply
  • 1192 views

I am running Win7 without problems or issues. I have a number of programs and am reasonably tech savvy. This version of the Reader will not install properly in my computer. Never had problems with Readers before on anything! Every start gives error message flagging RdrCFE.exe, note (0xc0000022), application error. Multiple reinstall by Windows does no good. When I disable this Rdr..., it is simply recreated shortly. I should add that these problems are just with your most recent changes with update. I believe there is some fundamental functional incompatibility, but I can not locate it and no "trouble shooter" tells me anything. Tired of spending time with this. I guess I want to simply ask what have you done that is different with this version ???  Thank you /

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    April 13, 2017

    Hi johnc5416285,

    Could you please try once repairing installation from the control panel and then restart the system.

    Check if restarting the system resolves the issue, as it worked for others.

    If you still get the error message, please share the crash dump file using this process tool: Download Acrobat and Reader Process Monitor Tool - Adobe Labs

    Please refer the steps provided in the link. Let us know if you need any help.

    Regards,

    Meenakshi

    johnc5416285
    johnc5416285Author
    Participant
    April 13, 2017

    Thank you for your response !

    I have completed a "repair" from the Control Panel. The Reader now seems to

    function OK. Here is the situation:

    In detection the program was identified as "Incompatible Application". The WIN

    Fix for this now has this Adobe

    DC program operating under CompatMode #WINXPSP2. Repeated Verification;

    verify_YES. In addition following

    system start-up I must provide permission for

    "changes to be made by this program". I have only seen this box

    following reboot... so far. Also, the little Adobe symbol (short-cut) now

    includes what I would describe as a very

    small Win Security image (shape like a shield) in its' lower right hand corner. (Very unique)

    Thanks again Meenakshi. I guess I continue with the thought that there is something in the last updates for

    Reader DC that is NOT design compatible with at least some versions of Win 7 Pro.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 2, 2017

    Hi johnc5416285,

    Glad to know it worked for you.

    Please do let us know if you need any help in future.

    Regards,

    Meenakshi

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