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johnc50218014
johnc50218014
Participant
January 16, 2017
Question

Program crashes

  • January 16, 2017
  • 2 replies
  • 257 views

After I open a file, I get a pop-up stating "The instruction at 0x5f15525c referenced memory at 0x00000000. The memory could not be read."

Any idea what this is and how I can rectify the problem.

Cheers!  -JC

    This topic has been closed for replies.

    2 replies

    Adorobat
    Adorobat
    Participating Frequently
    January 16, 2017

    Hi johnc50218014,

    Try to repair Reader and see if that works:

    Launch Reader>click Help menu>select Repair Reader

    If that doesn't work, try to remove Reader using Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  , restart the computer, download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

    Assuming you are able to access Reader option, could you please confirm the version of Reader installed on the computer?

    Launch Reader>click Help menu>select About Adobe Acrobat Reader.

    A
    Anonymous
    January 16, 2017

    I over the last week have the same problem with this message. you click the close button and the PDF disappears.

    This only happens when I'm opening PDF's in Outlook express!

    Any Ideas for a fix?

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