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alejandroa39639915
alejandroa39639915
Participant
February 6, 2017
Question

program not actualized

  • February 6, 2017
  • 1 reply
  • 277 views

i hava a laptop with  win 10. i used acrobat reader DC, and it was complete functional. but in lasta ctualization, this program not permite filled formularies. i cant actualize or reinstal or desinstall. the message provided for win installer is " don't found any valid secuences for the revision" (sorry but my english isn't best, i'm Chilean).

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    February 9, 2017

    Hi alejandroa39639915,

    Could you please try following steps and check if the issue is resolved?

    1- Run Cleaner tool which can be downloaded from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Restart the computer.

    3- Install Reader DC from this link: Adobe - Adobe Acrobat Reader DC Distribution

    Let me know the results.

    Thank You,

    Shivam

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