program will not install - keep getting, "Upgrade Status - installing. Thanks for your patience"

Forum|Forum|3 years ago
November 13, 2022
14 replies
16133 views

The adobe upgrade will not install. The message "Upgrade status - installing. Thanks for your patience."

Any suggestsions on how to fix?

Download and install

A

avid_epicnessc9da

Participant

how does one reslove this?

Anand Sri Bhattacharya

Community Manager

Hello @avid_epicnessc9da

I hope you are doing well, and thanks for reaching out. We’re sorry for the trouble you had.

Could you please share more details about the issue? Are you on a Mac or Windows machine, and what is the version?

Are you using Acrobat, or the freeware Reader desktop app?

Are you getting any error message, like the one shared in the oiriginal post? Can you please share a screenshot of the error message?

Please ensure you have the latest version of Acrobat installed on the machine: 26.002.21869, Planned update, Aug 31, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

Let us know how it goes, and please reach out if you need any assistance.

Regards,

Anand Sri.

S

Simna3586740044fl

Participant

This same issue effecting me to past 3 days ..(

The adobe upgrade will not install. The message "Upgrade status - installing. Thanks for your patience."

Any suggestsions on how to fix?

Souvik Sadhu

Legend

Hi @Simna3586740044fl,

Thanks for writing in!

Have you tried the steps mentioned above? That should help you in getting the installation issue fixed.

-Souvik

S

Simon33667950vmi0

Participant

I'm having the same issue. I've followed the same steps and it still doesn't work. If I don't sort it soon I'll cancel my subscription as I'm not paying for a product I can't use

Souvik Sadhu

Legend

Hi @Simon33667950vmi0 @Simna3586740044fl,

Sorry for the experience! Would you mind sharing a screen recording of the situation for better understanding and assistance?

-Souvik

S

Simna3586740044fl

Participant

now adobe is edittable and working after 3 days ...
thank you for your consideration
Warm Regards,

Simna K P
[PII removed by moderator]

D

Dubravko28209403h8su

Participant

I had the same thing happen. Then I used the suggestion to sign out of all Adobe products and realized that I had been using the Rear unde an Adobe ID different from the one under which I purchaed the Pro. Whan I logged out and then logged in using the the coorect Adobe ID, everything was just fine. Great product, BTW.