purchased adobe but rejected access

Question

I purchased the one-year subscription for AdobePro DC. It was working fine for the last 4 months but I was suddenly logged out today.

The error message states that my free trial has ended and keeps prompting me to enter a new ID and purchase AdobePro if I would like to continue to use it. Please advise what should I do. Thanks.

AkanchhaS8194121 · Answer

Hi Huiyenko,

We have checked your account and found a subscription of Adobe Acrobat Pro DC which is active,

When you launch the application Acrobat Pro DC, make sure that you are signed in in the application using your correct email address (Adobe ID).

Sign out from the application, Launch Acrobat>Help>Sign out and then sign in back.

Regards,

Akanchha

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