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C
CCBC IT
Participant
July 14, 2022
Answered

Quick Print in Outlook opens Adobe Reader DC

  • July 14, 2022
  • 5 replies
  • 8839 views

I just received my new computer from IT. It has Outlook 2013 Standard and Adobe Reader Pro DC installed.

On my old computer (with the same programs) I was able to right click a .pdf attachment in Outlook and quick print it with no issues.

On this new computer, when I quick print, a white screen pops up quickly, then opens Adobe. I have to manually close this out every time.

I've already tried repairing Outlook, setting the default reader to Edge, then back to Adobe, checking for adobe updates, restarting my computer, closing startup programs, and ending programs in the task manager. 

How do I get this resolved? It's frustrating trying to print invoices and having to close adobe every time. 

This topic has been closed for replies.
Correct answer Amal.

Hi All

 

Hope you are doing well.

 

This issue is fixed with the recent release - version 22.2.20191. Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

5 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
August 9, 2022

Hi All

 

Hope you are doing well.

 

This issue is fixed with the recent release - version 22.2.20191. Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

C
Chandra25598966ekme
Participant
August 10, 2022

I installed this version yesterday and i am still getting having this issue.

 

C
Christi25447021a1ji
Participant
August 10, 2022

I'm still having the same issue after installing the new version as well.

C
Christi25447021a1ji
Participant
July 29, 2022

I'm having the same issue just started in the last couple of weeks.  When I quick print from Outlook the Adobe Acrobat Reader opens and I have to close this every time.  This is extremely frustrating because I have to quick print about 200 documents from my email at the end of the month and will take me forever now.  I am on Windows 10 and have the free version of Adobe Acrobat Reader.  I have uninstalled and re-installed 4 times.  I have checked the box in Outlook to not preview after printing and still it happens.  Not sure what to do next.

AkanchhaS8194121
AkanchhaS8194121
Legend
August 1, 2022

Hi all,

 

We apologize for the delay in response.

Our engineering team is aware of this issue and currently working on it. A fixed version will be available in the next release. 

We appreciate your patience on this. 

 

Thanks,

Akanchha 

M
Martine25337353rp2n
Participant
July 21, 2022

J'ai le même problème depuis quelques jours moi aussi.

C'est très irritant de devoir fermer le programme à chaque fois que je clique sur un impression rapide d'un document PDF dans mon Outlook.

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
July 19, 2022

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
AkanchhaS8194121
AkanchhaS8194121
Legend
July 14, 2022

Hi,

 

Thanks for reporting this to us.

 

I just received my new computer from IT. It has Outlook 2013 Standard and Adobe Reader Pro DC installed.

 

There's no such application called Adobe Acrobat Reader Pro DC. It's probably the freeware Adobe Acrobat Reader DC. Adobe Acrobat Pro DC is the paid software. 

Since you mentioned getting the new computer from IT, we assume you have installed the recent version of the application. 

 

Please share the dot version of the application to understand whether an issue appeared with the latest patch or Outlook update. 

Open Acrobat Reader DC>Help>About Acrobat Reader DC, take a screenshot and share the version number.

 

Thanks,

Akanchha

C
CCBC ITAuthor
Participant
July 14, 2022
Tammy's_Adobe.png
AkanchhaS8194121
AkanchhaS8194121
Legend
July 15, 2022

Thank you for confirming the version.

 

Would you mind trying a couple of more steps suggested below-

Open Acrobat>Help>Repair Installation>Reboot your system

If this doesn't help, use this cleaner tool to remove the existing application and its traces. https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Once done, download the Acrobat from this link https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Thanks,

Akanchha 

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