Participant

Question

Quicken Error From Reader DC??

Forum|Forum|6 years ago
May 23, 2019
4 replies
4104 views

When Quicken 2008 is running, and I open Adobe Acrobat Reader DC (latest version - fresh install after using removal tool) I receive a Quicken for Windows error "Error: Could not load SkuMap"

I've reviewed support for Quicken on this error, but it seems to not be related to Quicken and only being affected by Adobe.

This only happens when having Adobe Acrobat Reader DC open while Quicken 2008 is open.

It only started happening yesterday after adobe updated.

No errors at all if Adobe is closed.

Reinstalled Reader

Removed the local and roaming Adobe folders and allowed app to recreate them.

Used the cleanup utility to fully remove Reader.

Uninstalled and reinstalled Quicken 2008

Same error happens immediately when having both applications open at the same time. Selecting OK on the error makes it go away for a moment but it comes back and Adobe goes unresponsive.

I have no idea how to fix this issue. Please help.

General troubleshooting

This topic has been closed for replies.

JR Boulay

Community Expert

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe

K

Ken5CD9

Participant

It is 2021 and the same problem identified in 2019 still occurs. When I open Quicken 2008 whenever Adobe DC is on the same SkuMap error occurs and it doesn't matter which one is turned on first., I just updated Adobe DC today and still same problem.

J

Janis25193984nvd3

Participant

Ok, so now it is July 2022 and I suddenly have the same problem. Does anyone have a solution or will Adobe address this?

T

Test Screen Name

Legend

Looks like a Quicken issue, that they did fix around 14 years ago. could not load SKUmap? (Q Win 2008 conflict with Adobe PDF) — Quicken Solved: Quicken error - can't load skumap | Tech Support Guy (techguy.org) Seen no reports with Quicken versions after 2008.

jane-e

Community Expert

Hi

This appears to be a Microsoft issue. Here are some links that address the issue:

https://community.quicken.com/discussion/7097832/error-message-could-not-load-skumap

install Quicken Deluxe 2008 - Microsoft Community

How do I print the Its Deductible worksheets. These are stored on my computer, not in the cloud.

You can also try the forums for

Microsoft: https://support.microsoft.com/en-us

and

Intuit: Intuit®: Support and Communities for Intuit's Products & Services

Amal.

Legend

Hi Caryl,

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, we need some more information for a better understanding:

What is the version of Adobe Reader? To check the version you may refer to the link - Identify the product and its version for Acrobat and Reader DC
What is the OS and version?
Is this a behavior with a particular PDF file or with any PDF file?

In the meantime, please try the following steps:

Update the application to the latest version. Go to Help>Check for updates. To know more about the latest version available, you may refer to the link - DC Release Notes — Release Notes for Acrobat DC Products
Repair installation (Windows only) Go to Help>Repair installation.
Reset the preferences to default. To know how to reset the preferences you may refer to the link - How to reset Acrobat Preference settings to default.

Let us know if that works for you.

Regards,

Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded