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Anonymous
May 19, 2017
Question

Quickprint troubles

  • May 19, 2017
  • 1 reply
  • 494 views

I have a customer using Acrobat Reader DC, they quick print from Outlook 2016 frequently and in the last few weeks have an issue where Adobe crashes every 5 or 6 times they attempt to do a quick print.  I have tried uninstalling and reinstalling adobe with no luck, I also set quick print to use edge and that works so the problem seems to be Adobe related.

Any Help?

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    May 20, 2017

    Hi shawnw2850562,

    As you have mentioned above in the description, when trying to quick print in outlook, Acrobat Reader crashes, could you please try printing in Acrobat Reader by selecting File>Print or Ctrl+P and see if that works?

    Also, check if there is an update available for Reader by clicking Check for Updates under Help menu.

    What is the version of Reader installed on the computer?

    Identify the product and its version for Acrobat and Reader DC

    Which Operating System is installed on the machine?

    Awaiting your response.

    Shivam

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