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D
dk201810
Participant
October 12, 2018
Question

Randomly getting an error while opening a pdf in (IE) web application; please help.

  • October 12, 2018
  • 1 reply
  • 1425 views

Trying to open a pdf in our web application; most of the pdfs are working but just few are not.

The crash is occurring only for few pdf's. But its happening all the time for those few pdf's.

Here are the crash details when it explorer crashes.

Problem signature:


Problem Event Name: APPCRASH

Application Name: AcroRd32.exe

Application Version: 19.8.20074.43139

Application Timestamp: 5bb92051

Fault Module Name: VCRUNTIME140.dll

Fault Module Version: 14.14.26405.0

Fault Module Timestamp: 5ac5afd6

Exception Code: c0000005

Exception Offset: 0000de7e

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
October 12, 2018

Hello Dk,

We're sorry for the trouble you had, what is the version of the OS installed and IE?

You may try the suggestions from the following Adobe article and check if that helps Troubleshoot viewing PDF files on the web

Display PDF in browser Adobe Acrobat, Acrobat Reader

Check for any plug-in which is getting pushed by Group policy which is causing the issue.

Is it possible to share a sample PDF file with us which is causing IE crash so that we can test it at our end?

To share the file, please use Adobe Send feature, login to https://cloud.acrobat.com/send using your Adobe ID(email) and password, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

D
dk201810Author
Participant
October 12, 2018

Hi Anand,

Here are the details about OS and other versions.

Win 7 Enterprise - 64 bit

IE -11  -- [ 11.0.9600.19129 ]

Can not share the PDF due to privacy policy but I can try if same thing can be replicated in test environment with non-client PDF.

Let me know if there is anything we can try in the meantime.

Thanks for the prompt response.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
October 12, 2018

Hello Dk,

Let us know if you can share the file so that we can test it at our end.

Thanks,

Anand Sri.

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