Rasterizer Module Failed

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Running the Reader app on a MacBook Pro. Can't start the app. "Initialization of the Rasterizer Module failed" message is returned.

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AnandSriCorrect answer

Legend

Hello Saulr,

As per our email conversation, the issue got fixed after the reinstallation of Reader on the machine. Thank you for sharing the workaround.

Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud services in future.

Regards,

Anand Sri.

AnandSriCorrect answer

Legend

Hello Saulr,

As per our email conversation, the issue got fixed after the reinstallation of Reader on the machine. Thank you for sharing the workaround.

Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud services in future.

Regards,

Anand Sri.

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Pratyush1993

Adobe Employee

Hi Saulr,

If this problem still persists, i request you to trash your Reader(Please make sure to empty your trash as well off the reader) and reinstall from here: Adobe Acrobat Reader DC Install for all versions.

Please let us know if this worked for you.

Thanks

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AnandSri

Legend

Hello Saulr,

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, you are not able to launch the Adobe Reader app as you are getting an error "Rasterizer Module failed", Is that correct?

We have sent you an email registered with Adobe Forums, please check your email inbox, and help us with the requested information.

Regards,

Anand Sri.

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