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saulr23551248
Participant
November 20, 2017
Answered

Rasterizer Module Issue

  • November 20, 2017
  • 4 replies
  • 1727 views

I use Acrobat Reader on a 2011 MacBook Pro running Sierra 10.12.6  Suddenly, the app will not run.  I get the error message "Initialization of the rasterizer module failed." This occurs whether I try to open a pdf directly or I try to open the app first.  Apple says they cannot help with this.  What is the solution?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Saulr,

    As per our email conversation, the issue got fixed after the reinstallation of Reader on the machine. Thank you for sharing the workaround.

    Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud services in future.

    Regards,

    Anand Sri.

    4 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    November 28, 2017

    Hello Saulr,

    As per our email conversation, the issue got fixed after the reinstallation of Reader on the machine. Thank you for sharing the workaround.

    Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud services in future.

    Regards,

    Anand Sri.

    Pratyush1993
    Adobe Employee
    Pratyush1993
    Adobe Employee
    November 27, 2017

    Hi Saulr,

    If this problem still persists, i request you to trash your Reader(Please make sure to empty your trash as well off the reader) and reinstall from here: Adobe Acrobat Reader DC Install for all versions.

    Please let us know if this worked for you.

    Thanks

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    November 27, 2017

    Hello Saulr,

    Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, you are not able to launch the Adobe Reader app as you are getting an error "Rasterizer Module failed", Is that correct?

    We have sent you an email registered with Adobe Forums, please check your email inbox, and help us with the requested information.

    Regards,

    Anand Sri.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 21, 2017

    Hi Saulr,

    Would you please try installing the latest update of Adobe Reader DC and see if the latest patch would help resolving this issue?

    Launch Acrobat Reader DC>Help>Check for update.

    Still doesn't help, then try uninstalling the application and reinstall through the- Adobe Acrobat Reader DC Install for all versions

    Let us know if it doesn't help.

    Regards,

    Akanchha

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