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tonyonly3000
Participant
January 24, 2017
Question

RDRCEF Application error

  • January 24, 2017
  • 1 reply
  • 501 views

Reinstalled Acrobat Reader DC, but still get same error message.

    This topic has been closed for replies.

    1 reply

    Sunil_Soni
    Adobe Employee
    Adobe Employee
    April 10, 2017

    Hello Tonyonly3000,

    Please update application via Help->Check for updates to be on latest and safest version of Acrobat Reader.

    We are working on similar issues, request you to try following workarounds:

    • Restart machine
    • repair application and restart machine

    Provide us following information if you still observe the problem :

    • Check if Rdrcef.exe is crashing [Go to task manager -> observe PID of RdrCEF processes, it changes]
      • enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
      • OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg

    Keep us posted how it goes.

    -Thanks & Regards

    Sunil Soni