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Y
yarol-TgYrT4
Participant
April 18, 2017
Question

RdrCEF.exe -- Application Error

  • April 18, 2017
  • 1 reply
  • 2016 views

After latest update, I started getting following error after I open PDF files:

My system info:

Windows: Microsoft Windows 7 Professional, Version: 6.1.7601, Service pack: Service Pack 1

Adobe Reader: 2017 Release | Version 2017.009.20044

Latest entries from AdobeARM.log:

[2017-04-18 17:25:26:0175] Adobe ARM 1.824.21.4663 logging started.

[2017-04-18 17:25:26:0175] Command Line: /PRODUCT:Reader /VERSION:17.0 /MODE:3

[2017-04-18 17:25:26:0233] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}

[2017-04-18 17:25:26:0233] ProductName: Adobe Acrobat Reader DC

[2017-04-18 17:25:26:0233] ProductVersion: 17.009.20044

[2017-04-18 17:25:26:0233] ProductUACPatching: enabled

[2017-04-18 17:25:26:0270] Using CommandLine preference AUTO_ALL

[2017-04-18 17:25:26:0270] Last check for updates not expired

[2017-04-18 17:25:26:0270]    Error Code: 120300

[2017-04-18 17:25:26:0271] Using registered preference AUTO_ALL

[2017-04-18 17:25:26:0271] Last check for updates not expired

[2017-04-18 17:25:26:0271]    Error Code: 120300

[2017-04-18 17:25:26:0473] ARM returns ERROR_SUCCESS

[2017-04-18 17:25:26:0473] Adobe ARM 1.824.21.4663 logging finished.

[2017-04-18 17:35:08:0037] Adobe ARM 1.824.21.4663 logging started.

[2017-04-18 17:35:08:0037] Command Line: /PRODUCT:Reader /VERSION:17.0 /MODE:1

[2017-04-18 17:35:08:0078] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}

[2017-04-18 17:35:08:0078] ProductName: Adobe Acrobat Reader DC

[2017-04-18 17:35:08:0078] ProductVersion: 17.009.20044

[2017-04-18 17:35:08:0078] ProductUACPatching: enabled

[2017-04-18 17:35:08:0251] Using registered preference AUTO_ALL

[2017-04-18 17:35:09:0330] MDOV

[2017-04-18 17:35:09:0330]    Error Code: 1615

[2017-04-18 17:35:09:0345] No files in Session, setting NO_UPDATES mode

[2017-04-18 17:35:12:0348] User exited

[2017-04-18 17:35:12:0579] ARM returns ERROR_SUCCESS

[2017-04-18 17:35:12:0579] Adobe ARM 1.824.21.4663 logging finished.

Thank you for your help.

Yaro

    This topic has been closed for replies.

    1 reply

    Sunil_Soni
    Adobe Employee
    Sunil_Soni
    Adobe Employee
    April 19, 2017

    Hi Yarol,

    Please update application via Help->Check for updates to be on latest and safest version of Acrobat Reader.

    We are working on similar issues, request you to try following workarounds:

    Restart machine

    repair application and restart machine

    Provide us following information if you still observe the problem :

    • Check if Rdrcef.exe is crashing [Go to task manager -> observe PID of RdrCEF processes, it changes]
      • enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
      • OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg

    Keep us posted how it goes.

    -Thanks & Regards

    Sunil Soni

    T
    TeenTaal
    Participant
    January 1, 2020

    I am having the same problem, here is the log file information, Could you please help in fixing this issue?

    2020-01-01 15:49:17:0336] ProductName: Adobe Acrobat Reader DC
    [2020-01-01 15:49:17:0336] ProductVersion: 19.021.20061
    [2020-01-01 15:49:17:0336] ProductUACPatching: enabled
    [2020-01-01 15:49:17:0369] Using registered preference AUTO_ALL
    [2020-01-01 15:49:17:0369] Last check for updates not expired
    [2020-01-01 15:49:17:0369]    Error Code: 120300
    [2020-01-01 15:49:17:0371] Using registered preference AUTO_ALL
    [2020-01-01 15:49:17:0371] Last check for updates not expired
    [2020-01-01 15:49:17:0371]    Error Code: 120300
    [2020-01-01 15:49:17:0574] ARM returns ERROR_SUCCESS
    [2020-01-01 15:49:17:0575] Adobe ARM 1.824.35.289 logging finished.
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