Known Participant

Question

Re: Win10 forced closedown of DC?

Forum|Forum|5 years ago
September 11, 2020
4 replies
2576 views

1. Personal
2. Only Reader DC
3. Only Reader faulty. Not only 'Print' but Properties, Edit + other drop
down commands.

This topic has been closed for replies.

Amal.

Legend

Hi Wadey

We have released a new optional update version 20.12.20048 for Acrobat/Reader DC. Please try to update the application from the help menu > Check for updates and see if that works for you.

Regards

Amal

Wadey42Author

Known Participant

20048 installed. No difference.. 😞

Any suggestions?

Amal.

Legend

Hi Wadey,

We have checked the file that you have sent.

To further investigate the issue please share the crash logs as descrined in the help page https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html#CollectinglogswhenAcrobatReaderDChangsorfreezesinMac

Regards

Amal

Nancy OShea

Community Expert

For context, I've merged your other conversation in the Acrobat Pro forum with this one.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Check your Windows Event Viewer to find out which faulting module is causing Acrobat Reader to crash. It's probably a missing or corrupted DLL file like a graphics driver.

Nancy O'Shea— Product User & Community Expert

Wadey42Author

Known Participant

Unable to discern Event Viewer info. Where to look, What to look for, How to get info to you..etc

😞

Wadey42Author

Known Participant

Thanks Nancy.

It all started when I hit the print button and got the following dialogue box:

"Adobe reader has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

1. Reloaded Reader & the same message comes up if hit the edit, properties, preferences, etc..

2. Had various community members ranging from Adobe employee to volunteer as yourself with many suggestions that have all failed.

3. Even though it is free, I think Adobe should not leave it to well meaning enthusists to fix problems with THEIR software.

4. Win10 was free, but I still get help from MS.

5. Any more information I can supply, please ask.

☺️

Win10 closes my reader when I hit the print button...

Nancy OShea

Community Expert

Moved from Acrobat to Free Acrobat Reader where the concerned experts will see this.

Please ensure your computer meets the system requirements to run Acrobat Reader DC.

https://helpx.adobe.com/reader/system-requirements.html

If necessary, create a new computer user profile that has administrative level permissions.

Nancy O'Shea— Product User & Community Expert

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